Pensions Administration Manager

Alexander Lloyd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

Alexander Lloyd is working with a leading UK consultancy to recruit a Pensions Administration Manager in Birmingham. You will own a portfolio of DB, DC and CARE schemes, lead and develop high-performing teams and drive service excellence for clients and scheme members.

You will manage client relationships, oversee service delivery and contribute to commercial objectives while coaching others and implementing process improvements across the administration function.

Qualifications

• Strong UK pensions administration experience, ideally within a Third Party Administration environment.
• Experience managing workflows, projects and client service delivery.
• Solid understanding of pensions legislation, regulatory requirements and industry best practice.
• Proven leadership experience with coaching and developing others.

Responsibilities

• Manage a portfolio of pension administration clients, ensuring exceptional service delivery.
• Build and maintain strong client and stakeholder relationships.
• Lead, develop and motivate administration teams to achieve high performance.
• Oversee service standards, quality controls and client expectations.
• Manage projects, annual service plans and scheme-related initiatives.
• Act as an escalation point for complex administration and client service issues.
• Support commercial performance, including profitability, fee reviews and billing activity.
• Identify opportunities to expand services and contribute to business development activities.

Skills

Leadership

Client relationship management

Pensions administration

Stakeholder management

Project management

Job description

Pensions Administration Manager

Are you an experienced pensions professional with a passion for client delivery, team leadership and driving service excellence? We're partnering with a leading UK consultancy seeking a Pensions Administration Manager to join their growing pensions admin team.

This is an excellent opportunity for an established pensions administration professional to take ownership of a portfolio of clients while leading and developing high-performing teams. You'll play a key role in delivering exceptional service across a range of Defined Benefit (DB), Defined Contribution (DC) and CARE pension schemes.

The Opportunity

As a Pensions Administration Manager, you'll be responsible for managing client relationships, overseeing service delivery, supporting commercial objectives, and ensuring administration teams consistently deliver a first-class experience for clients and scheme members.

You'll work closely with trustees, advisers and internal stakeholders, acting as a trusted adviser on pensions administration matters while driving operational improvements and supporting business growth.

Key Responsibilities

• Manage a portfolio of pension administration clients, ensuring exceptional service delivery.
• Build and maintain strong client and stakeholder relationships.
• Lead, develop and motivate administration teams to achieve high performance.
• Oversee service standards, quality controls and client expectations.
• Manage projects, annual service plans and scheme-related initiatives.
• Act as an escalation point for complex administration and client service issues.
• Support commercial performance, including profitability, fee reviews and billing activity.
• Identify opportunities to expand services and contribute to business development activities.

About You

We're keen to speak with candidates who have:

• Strong UK pensions administration experience, ideally within a Third Party Administration environment.
• Experience managing workflows, projects and client service delivery.
• A solid understanding of pensions legislation, regulatory requirements and industry best practice.
• Proven leadership experience with a passion for coaching and developing others.
• Strong commercial awareness and client relationship management skills.
• Excellent communication and stakeholder management abilities.
• A proactive, collaborative and solutions-focused approach.

This is a fantastic opportunity to join a highly respected organisation that genuinely invests in its people and offers clear opportunities for long-term career development.