DC Pensions Operations Manager

Alexander Lloyd; Reading; On-site; GBP 70,000 - 90,000; Full time

Job summary

Alexander Lloyd is seeking an experienced DC Pensions Operations Manager to lead a Defined Contribution (DC) member administration team in Reading. The role focuses on delivering high-quality, efficient and compliant services while guiding performance and helping develop staff and processes.

You will report to the Head of DC Administration and be involved in client engagement, tender responses and strategic initiatives to enhance operations and profitability.

Qualifications

• Extensive experience within Defined Contribution (DC) pensions administration.
• Proven track record of managing and developing administration teams.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead and develop a specialist DC administration team
• Drive quality assurance initiatives and service improvements
• Manage complaints and ensure effective resolution processes
• Mentor and support Administration Managers and Deputy Managers
• Oversee resource planning, recruitment, performance management and employee development
• Ensure compliance with pension legislation, governance requirements and internal quality standards
• Support client relationship management and attend client meetings where required
• Contribute to new business activities, including tender responses and client presentations
• Identify opportunities to improve operational processes, systems and efficiencies
• Support strategic business change projects and implementation of new ways of working
• Build strong relationships with stakeholders across the wider business

Skills

DC pensions administration

People management

Client relationship management

Quality assurance

Leadership

Stakeholder management

Business development involvement

Job description

An exciting opportunity has arisen for an experienced DC Pensions Operations Manager to join a leading UK pensions consultancy. This is a key leadership role within a growing Defined Contribution (DC) administration team, offering the chance to influence operational excellence, drive service improvements, and develop high-performing teams.

If you have a strong background in DC pensions administration, proven people management experience, and a passion for delivering exceptional client and member outcomes, we'd love to hear from you.

About The Role

Reporting to the Head of DC Administration, you will take responsibility for the day-to-day leadership of a DC Member Administration team, ensuring the delivery of a high-quality, efficient and compliant service.

You will play a pivotal role in supporting three key objectives:

• Driving operational efficiency and profitability
• Supporting long-term sustainability through investment in people, clients and systems

This position offers a balance of operational management, strategic development, people leadership, and client engagement.

Key Responsibilities

• Lead and develop a specialist DC administration team
• Drive quality assurance initiatives and service improvements
• Manage complaints and ensure effective resolution processes
• Mentor and support Administration Managers and Deputy Managers
• Oversee resource planning, recruitment, performance management and employee development
• Ensure compliance with pension legislation, governance requirements and internal quality standards
• Support client relationship management and attend client meetings where required
• Contribute to new business activities, including tender responses and client presentations
• Identify opportunities to improve operational processes, systems and efficiencies
• Support strategic business change projects and implementation of new ways of working
• Build strong relationships with stakeholders across the wider business

Skills & Experience

• Extensive experience within Defined Contribution (DC) pensions administration. Knowledge of DC Master Trust Governance requirements would be desirable but not essential.
• Strong technical knowledge of DC member administration and complex pension queries
• Proven track record of managing and developing administration teams
• Previous line management experience, including performance management, recruitment and employee development
• Strong understanding of pension administration best practice and quality frameworks
• Experience contributing to business development activities, proposals and client presentations
• Excellent communication and stakeholder management skills