Peak-Period Customer Service Advisor | Weekend Shifts

Impact Recruitment Group Ltd; United Kingdom; On-site; GBP 19,000 - 20,000; Full time

Job summary

Impact Recruitment Group Ltd is supporting a renowned online gifting and retail company in recruiting friendly and experienced Customer Service Advisors for a peak period.

You’ll primarily handle customer queries by email and phone, following scripts to ensure a consistent, high-quality experience. You’ll work 7 shifts across the period, typically 9am–6pm with a 1-hour lunch, and may be asked to use multiple systems while staying calm under pressure.

Qualifications

• Previous customer service experience is required.
• Confident using computers and quick to learn new systems.
• Comfortable following scripts and set ways of working.
• Good communication skills (written and verbal).
• Able to stay calm and focused in a busy environment.
• Reliable, self-motivated and detail oriented.

Responsibilities

• Responding to customer queries via phone and email.
• Following scripts and processes for calls and written responses.
• Using several systems at once to find and update information.
• Keeping things accurate, organised and on track.
• Knowing when to elevate issues or ask for help.

Skills

Customer service experience

Strong communication

Computer literacy

Stays calm under pressure

Self-motivated

Tools

Zoom

Job description

Impact Recruitment Group Ltd is supporting a renowned online gifting and retail company in recruiting friendly and experienced Customer Service Advisors for a peak period.

You’ll primarily handle customer queries by email and phone, following scripts to ensure a consistent, high-quality experience. You’ll work 7 shifts across the period, typically 9am–6pm with a 1-hour lunch, and may be asked to use multiple systems while staying calm under pressure.