Customer Service Representative

Impact Recruitment Group Ltd; United Kingdom; On-site; GBP 19,000 - 20,000; Full time

Job summary

Impact Recruitment Group Ltd is supporting a renowned online gifting and retail company in recruiting friendly and experienced Customer Service Advisors for a peak period.

You’ll primarily handle customer queries by email and phone, following scripts to ensure a consistent, high-quality experience. You’ll work 7 shifts across the period, typically 9am–6pm with a 1-hour lunch, and may be asked to use multiple systems while staying calm under pressure.

Qualifications

• Previous customer service experience is required.
• Confident using computers and quick to learn new systems.
• Comfortable following scripts and set ways of working.
• Good communication skills (written and verbal).
• Able to stay calm and focused in a busy environment.
• Reliable, self-motivated and detail oriented.

Responsibilities

• Responding to customer queries via phone and email.
• Following scripts and processes for calls and written responses.
• Using several systems at once to find and update information.
• Keeping things accurate, organised and on track.
• Knowing when to elevate issues or ask for help.

Skills

Customer service experience

Strong communication

Computer literacy

Stays calm under pressure

Self-motivated

Tools

Zoom

Job description

Pay: £13.45 - £14.80 per hour (depending on location, Living Wage)

• You'll be given 7 shifts across this period (weekends may be included)
• 9am–6pm (1-hour unpaid lunch)

About the role

We are working with a renowned online gifting and retail company who are looking for friendly and experienced Customer Service Advisors to help support a busy team during a peak period.

You’ll mainly be handling customer queries over by email and the phone, following clear scripts and guidelines to ensure every customer receives a consistent, high-quality experience.

It’s a straightforward role, but you’ll need to be comfortable using multiple systems and sticking to set processes.

What you’ll be doing:

• Responding to customer queries via phone and email
• Following scripts and processes for calls and written responses
• Using several systems at once to find and update information
• Keeping things accurate, organised, and on track
• Knowing when to elevate issues or ask for help

What we’re looking for:

• Confident using computers and quick to learn new systems
• Comfortable following scripts and set ways of working
• Good communication skills (written and verbal)
• Able to stay calm and focused in a busy environment
• Reliable, self-motivated, and detail-oriented
• Previous customer service experience is required

What you’ll need:

• Confident on Zoom
• Your own computer/laptop
• Headphones with a microphone

Training:

• You’ll have access to online training materials, including videos and guides, to help you get started quickly.

We are committed to creating an inclusive recruitment process and welcome applications from all backgrounds. We do not discriminate on the basis of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.