Peak-Season Customer Experience Advisor (Temp) | Hybrid

Elizabeth Scarlett; Potters Bar; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Product discount

Hybrid working

December pay date

Job summary

Elizabeth Scarlett is seeking a Seasonal Customer Service Advisor to support customers during our peak period (Black Friday to Christmas). Hybrid role (2–3 days in the office) with remote flexibility for the right candidate.

Fixed-term contract from w/c 26 October to 31 December (~330 hours), with full-time preferred but part-time and irregular hours considered. You’ll handle orders, returns, exchanges and queries with warmth and care.

Qualifications

• Customer service experience (ideally online) is essential.
• Worked with personal KPIs or targets.

Responsibilities

• Respond to customer queries across email and chat in Gorgias, with warmth, clarity and care.
• Help customers with orders, returns, exchanges and general questions, resolving things first time wherever possible.
• Escalate the right issues to the right people, and flag anything unusual you spot along the way.
• Support the team through peak trading moments, including Black Friday weekend and Christmas.
• Bring problem-solving energy to every conversation, no two customer queries are quite the same.

Skills

Customer service

KPIs

Communication

Problem solving

Job description

Elizabeth Scarlett is seeking a Seasonal Customer Service Advisor to support customers during our peak period (Black Friday to Christmas). Hybrid role (2–3 days in the office) with remote flexibility for the right candidate.

Fixed-term contract from w/c 26 October to 31 December (~330 hours), with full-time preferred but part-time and irregular hours considered. You’ll handle orders, returns, exchanges and queries with warmth and care.