Customer Experience Advisor – Tech & Sales (Evenings/Weekends)

Smart Recruitment; Colby; On-site; GBP 12,000 - 18,000; Full time

Job summary

Smart Recruitment is seeking a customer service advisor to provide frontline support for telecom services. You will handle calls and online inquiries, promote products, and ensure a smooth, friendly customer experience.

The role requires flexibility to work shifts including evenings and weekends, with a focus on delivering prompt, clear solutions and maintaining high standards of service.

Qualifications

• Passion for customer service and achieving positive outcomes.
• Strong empathy and experience in customer-facing roles.
• Excellent verbal and written communication skills.
• Ability to translate complex information into clear explanations.
• Self-motivated and responsible for full issue resolution.
• Comfortable working alone or in a team with solid relationship skills.
• Willingness to work shift patterns including evenings/weekends/bank holidays.
• Organised, accurate and careful in handling customer data and tasks.
• Interest in technology and telecommunications products.

Responsibilities

• Handle inbound and outbound calls and online queries as single point of contact.
• Provide end-to-end support for technical and general customer issues.
• Advise on and promote Fibre, broadband, mobile and related services.
• Ensure first-call resolution where possible and clear next steps for customers.
• Accurately complete order requests to enable downstream teams.
• Maintain customer data and perform routine administrative tasks.
• Represent the company values in every customer interaction.
• Inform engineering and product teams promptly about major customer issues.

Skills

Customer focus

Empathy

Telephone manner

Written communication

Problem solving

Team player

Flexibility

Tech savviness

Job description

Smart Recruitment is seeking a customer service advisor to provide frontline support for telecom services. You will handle calls and online inquiries, promote products, and ensure a smooth, friendly customer experience.

The role requires flexibility to work shifts including evenings and weekends, with a focus on delivering prompt, clear solutions and maintaining high standards of service.