Payroll Advisor

Service Care Solutions; East Midlands; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector recruitment agency is seeking a Payroll Advisor to join a well-established HR Shared Services team. You will be responsible for processing the monthly payroll accurately, resolving queries, and supporting team members. This role requires strong customer service skills and attention to detail while offering a hybrid working model after training. Competitive pay rates and a referral bonus are also provided.

Benefits

£250 referral bonus

Qualifications

• Previous experience in a busy payroll environment.
• Understanding of payroll processes and statutory requirements.
• Ability to handle complex payroll cases confidentially.

Responsibilities

• Process monthly payroll accurately and on time.
• Resolve complex payroll queries.
• Provide guidance and training to assistants.

Skills

Numeracy

Customer service

Attention to detail

IT systems proficiency

Tools

SAP

Job description

Payroll Advisor

Location: Derby

Contract: Temporary (6-months initial)

Rate: £17.00 per hour umbrella // £15.48 per hour PAYE inclusive // £13.82 PAYE exclusive

Start Date: ASAP

Hybrid Working following training/probation

Contact: (url removed)

Job Description

Service Care Solutions are seeking a Payroll Advisor to join a large and well-established public sector organisation. This is a crucial role within a busy HR Shared Services team, responsible for delivering an accurate and high-quality payroll service to employees across the organisation.

You will play a key part in processing the monthly payroll, resolving queries, and supporting HR Shared Services Assistants with guidance and training. This role requires excellent accuracy, strong customer service skills, and the ability to work confidently in a fast-paced payroll environment.

The role is fully office-based for several months during training, before moving to a hybrid model.

Key Responsibilities

• Process monthly payroll accurately and on time, including new starters, leavers, contract changes, sickness, maternity/paternity pay and other pay-related adjustments.
• Issue and amend contracts of employment and process HRIS/pension information relating to employee lifecycle events.
• Maintain accurate HRIS and manual payroll records, ensuring compliance with data protection and council policies.
• Resolve complex payroll queries, delivering excellent customer service to employees and managers.
• Provide guidance, support and on-the-job training to HR Shared Services Assistants and new staff.
• Check, validate and authorise payroll information to ensure deadlines and audit standards are met.
• Maintain attendance management information and support administrative HR duties where needed.
• Develop positive working relationships with colleagues, internal customers and external agencies.
• Support continuous improvement of payroll processes, systems and guidance.

Candidate Criteria

• Previous experience working in a busy payroll environment (public sector desirable).
• Strong understanding of payroll processes and statutory requirements (tax, NI, pensions).
• Ability to handle complex payroll cases with accuracy and confidentiality.
• High levels of numeracy, literacy and attention to detail.
• Proven ability to use complex IT systems and HRIS/payroll software (SAP experience advantageous).

If you are interested in the role, or know of anyone who could be, please contact Greg at Service Care Solutions on (phone number removed) or email (url removed). Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.