Payroll Administrator

Penderels Trust; Coventry; Hybrid; GBP 26,000; Full time

Job summary

A leading not-for-profit organization is seeking an administrative support professional to join its Payroll Department in Coventry on a fixed-term contract for 6 months. The role involves managing communications, maintaining payroll records, and liaising with HMRC. Ideal candidates will have customer service experience, proficiency in Microsoft Office, and essential GCSE qualifications. This position offers benefits such as a health cash plan, annual leave, and flexible working options.

Benefits

Employee assistance programme

Corporate Health Cash Plan

Subsidised car breakdown cover

Death in service benefit

23 Days annual leave plus Bank Holidays

2 Additional leave days in December

Paynow (Stream)

Responsibilities

• Provide professional telephone service to all callers.
• Record incoming/outgoing communications including mail.
• Manage timesheets, HMRC correspondence, and financial documents.
• Maintain electronic and paper files for payroll users.
• Monitor records related to PAYE.
• Liaise with HMRC regarding user registration.
• Assist with quarterly returns.

Skills

Customer service experience

Microsoft Office (Word, Excel, Outlook)

Excellent telephone manner

Data accuracy

Teamwork and initiative

Flexibility and meeting deadlines

Education

GCSE Grade '4' or equivalent in English and Maths

NVQ Level 3 or equivalent in Business Administration or Customer Service

Job description

Penderels Trust has an opportunity for someone to join and provide administrative support to our Coventry based Payroll Department on a fixed term contract for 6 months. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: (Hybrid working) Penderels Trust, Resource House, 1A Brandon Lane, Coventry, CV3 3GU

Contract: Fixed Term for 6 months

Salary: £25,366 per annum

Hours: 37 Hours per week.

Days & Times: Monday to Friday, 8:30am to 5:00pm.

Closing: Tuesday 20th January 2026

Interviews: Interviews may take place face to face or via video conferencing software. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders).

The Role

• Providing a professional telephone service to all callers to the office.
• Receiving and recording all incoming/outgoing communications including mail.
• Filing and recording information relating to timesheets, HMRC correspondence and all other financial documents.
• Maintenance of all electronic and paper files for payroll users.
• Monitoring and updating all records relating to PAYE.
• Liaison with HMRC in relation to user registration.
• Providing assistance with quarterly returns.

Skills, Experience and Qualifications

• Previous experience of working within a customer service environment.
• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook).
• Excellent telephone manner.
• Ability to input and maintain accurate data records.
• Ability to manage workload effectively.Ability to work as part of a team and on own initiative.
• Ability to work flexibly and to deadlines.
• GCSE Grade '4' or equivalent in English and Maths.
• An NVQ Level 3 or equivalent in Business Administration or Customer Service would be desirable.

Perks

Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / 23 Days annual leave plus Bank Holidays initially, (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months’ service) / Paynow (Stream)

We are a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification.