Payments Team Administrator

University of Plymouth; Plymouth; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A reputable university in Plymouth seeks individuals comfortable with financial systems for a permanent Payments Team role. The job emphasizes exceptional customer service, processing supplier invoices, and managing transactions efficiently. While experience in accounts payable is preferred, it is not essential. Candidates must be available on-site for part of the week but can work remotely at times. Great benefits include generous leave, pension schemes, and development opportunities.

Benefits

Generous annual leave

Generous pension scheme

Cycle to Work & Electric Car Scheme

Employee Assistance Programme

Development opportunities

Enhanced family leave

Flexible working

Retailer discounts

On-site nursery

Qualifications

• Comfortable with financial systems and data input.
• Ability to process transactions efficiently.
• Experience within accounts payable preferred but not mandatory.

Responsibilities

• Ensuring first class customer service & support via supplier mailbox.
• Processing transactions focusing on manual payments and invoices.
• Liaising with suppliers and internal clients to ensure excellent service.

Skills

Customer service

Data entry

Financial systems

Interpersonal skills

Job description

Are you comfortable with financial systems and data-input? Passionate about customer service? Able to process transactions in a timely and efficient manner? Are you able to liaise with internal stakeholders and suppliers alike? You'll primarily be focused on ensuring we maintain exceptional customer service levels to suppliers and internal customers and ensure transactions are processed in a timely and accurate manner. Previous experience within accounts payable is preferred but not mandatory. This is a permanent role that sits within the Payments Team; reporting to the Payments Team Leaders. There are no direct reports. You'll be primarily inputting manual payments, processing supplier invoices, and responding to supplier queries from the team mailbox.

For this role, you will need to be on site 2 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs.

Responsibilities

• Ensuring first class customer service & customer support via the supplier mailbox & telephone when required
• Processing of transactions in a timely & accurate manner, focusing on data input of manual payments and supplier invoices
• Be aware of University policies and be prepared to escal any potentially fraudulent documents or transactions
• Be prepared to work as part of a team in a fast paced office environment
• Comfortable with financial systems
• Comfortable with data entry, repetitive tasks, daily deadlines
• Able to liaise with suppliers and internal clients to demonstrate excellent interpersonal skills and customer service
• Confident in flagging suspicious transactions / documentation

Additional Information

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth's strategic vision, and will adopt the University of Plymouth's HR policies and procedures in full unless otherwise stated.

Our Inclusive Community

The University of Plymouth is an inclusive community where everyone is welcomed regardless of their background. To find out more about our inclusive community initiatives, such as Athena Swan and the Race Equality Charter.

Benefits

• Generous annual leave: 25 days annual leave (pro rata if part-time) plus bank holidays & closure days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery
• Pro rata if part-time/fixed term contract