Payment Support Advisor (Hybrid) - Empathy, Growth & Perks

TieTalent; Whitley Bay; On-site; GBP 25,087 - 25,684; Full time

Benefits offered by this job

Online GP access

Paid carer’s leave

Family Leave with 18 weeks full pay

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Job summary

A communications company in North Tyneside is seeking a Customer Service Advisor to support customers during challenging situations. The role offers a competitive salary starting at £25,087.00, rising to £25,684.00 after 9 months, plus uncapped commission. The company provides flexibility in working hours and a variety of benefits including access to online healthcare and generous family leave policies.

Qualifications

• Experience or transferable skills to handle challenging customer interactions.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Support and guide customers with billing queries.
• Deliver a personal and excellent service.

Skills

Empathy

Resilience

Customer service

Job description

A communications company in North Tyneside is seeking a Customer Service Advisor to support customers during challenging situations. The role offers a competitive salary starting at £25,087.00, rising to £25,684.00 after 9 months, plus uncapped commission. The company provides flexibility in working hours and a variety of benefits including access to online healthcare and generous family leave policies.