Payment Support Advisor: Empathetic Billing Expert (Hybrid)

TieTalent; England; On-site; GBP 25,087 - 25,684; Full time

Benefits offered by this job

Online GP available 24/7

Market-leading paid carer’s leave

Family Leave with equalized pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

A customer support company in Darlington is looking for individuals to join their Payment Support Team. The role involves assisting customers with billing queries, providing exceptional service, and guiding them through challenging situations. Flexible working arrangements are offered along with a competitive salary, professional training, and various employee benefits. Ideal candidates should have strong communication skills and a commitment to customer service.

Qualifications

• Ability to navigate difficult conversations with resilience and empathy.
• Commitment to delivering a high-quality, personal customer service experience.
• Wealth of life experience and transferable skills applicable to challenging customer interactions.

Responsibilities

• Support and guide customers during difficult times related to billing and payments.
• Respond to billing queries and assist customers who have fallen behind on payments.
• Provide a personal and helpful service to each interaction with the training provided.
• Utilise available tools and processes to resolve customer issues efficiently.

Skills

Empathy

Communication skills

Problem-solving

Job description

A customer support company in Darlington is looking for individuals to join their Payment Support Team. The role involves assisting customers with billing queries, providing exceptional service, and guiding them through challenging situations. Flexible working arrangements are offered along with a competitive salary, professional training, and various employee benefits. Ideal candidates should have strong communication skills and a commitment to customer service.