Customer Support & Invoicing Specialist

Tructyre Fleet Management Limited; Gateshead; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

264 hours Annual Leave

Flexible pension scheme

Enhanced maternity & paternity pay

Medicash health cash plan

Employee Assistance Programme

Health and wellbeing program

Tyre Discount Schemes

Refer a Friend Scheme

Company Sick Pay

Job summary

A customer service-focused company in Gateshead is seeking a Customer Service Advisor to manage inbound and outbound calls, handle customer requests, and ensure satisfaction. Ideal candidates should possess excellent customer service skills and be confident in using computer systems. The role offers a salary of £25,000 per annum, 264 hours of annual leave, and various employee benefits including a wellness program and pension scheme.

Qualifications

• Previous experience in a customer service role preferred.
• Ability to work in a fast-paced environment.
• Experience with SLAs and KPIs advantageous.

Responsibilities

• Handle inbound customer calls and create work requests.
• Make outbound calls to schedule jobs and provide updates.
• Resolve customer queries and complaints.

Skills

Excellent customer service skills

Confident using computer systems

Strong communication and problem-solving abilities

Experience handling high volumes of calls

Tools

Microsoft Excel

Job description

A customer service-focused company in Gateshead is seeking a Customer Service Advisor to manage inbound and outbound calls, handle customer requests, and ensure satisfaction. Ideal candidates should possess excellent customer service skills and be confident in using computer systems. The role offers a salary of £25,000 per annum, 264 hours of annual leave, and various employee benefits including a wellness program and pension scheme.