Customer Service Advisor

TieTalent; England; On-site; GBP 25,087 - 25,684; Full time

Benefits offered by this job

Online GP available 24/7

Market-leading paid carer’s leave

Family Leave with equalized pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

A customer support company in Darlington is looking for individuals to join their Payment Support Team. The role involves assisting customers with billing queries, providing exceptional service, and guiding them through challenging situations. Flexible working arrangements are offered along with a competitive salary, professional training, and various employee benefits. Ideal candidates should have strong communication skills and a commitment to customer service.

Qualifications

• Ability to navigate difficult conversations with resilience and empathy.
• Commitment to delivering a high-quality, personal customer service experience.
• Wealth of life experience and transferable skills applicable to challenging customer interactions.

Responsibilities

• Support and guide customers during difficult times related to billing and payments.
• Respond to billing queries and assist customers who have fallen behind on payments.
• Provide a personal and helpful service to each interaction with the training provided.
• Utilise available tools and processes to resolve customer issues efficiently.

Skills

Empathy

Communication skills

Problem-solving

Job description

Overview

Location: Darlington
Status: Full time (Permanent)

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00am until 06:00pm with no late evening shifts and only one weekend in three

Join our Payment Support Team to help customers during difficult times. You will support and guide customers on billing queries, those who have fallen behind on payments, and related needs. You will be the expert our customers rely on, delivering a brilliant, personal service with training provided.

We offer flexibility to support your success, including scheduling breaks, banking time, and occasional home working where possible.

Responsibilities

• Support and guide customers during difficult times related to billing and payments
• Respond to billing queries and assist customers who have fallen behind on payments
• Provide a personal and helpful service to each interaction with the training provided
• Utilise available tools and processes to resolve customer issues efficiently

What’s in it for you?

• Starting salary £25,087 rising to £25,684 after 8-9 months, plus incentives and bonuses
• Online GP available via telephone or video 24/7 for you and your immediate family
• Market-leading paid carer’s leave for carers
• Family Leave with equalised maternity, paternity, and adoption leave; up to 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products
• Support in carving your own career path and ongoing development
• Season Ticket Travel Loan to help with commuting costs
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental

Who you are

• Wealth of life experience and transferable skills applicable to challenging customer interactions
• Ability to navigate difficult conversations with resilience and empathy
• Commitment to delivering a high-quality, personal customer service experience