Customer Care Advisor — Flexible Shifts & Growth

BT plc; Newcastle upon Tyne; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s leave

Family leave

EE/BT product discounts

Career development

Season ticket loan

Volunteering days

Private healthcare

Job summary

EE in Newcastle upon Tyne is hiring a Customer Service Advisor to join our UK contact centre. You will engage with customers over the phone, offer support, guidance and help find solutions while building lasting relationships.

No prior specialist experience is required as comprehensive training is provided to help you succeed. You'll work 12-hour shifts between 8am and 9pm, with some weekends, and receive a starting salary of £26,116 rising to £26,738 after eight months, plus incentives and

Qualifications

• No formal experience required; comprehensive training provided.
• Strong communication and rapport-building skills.
• Ability to listen, empathise and resolve customer queries.

Responsibilities

• Interact with customers over the phone, delivering support and guidance.
• Build relationships and provide solutions to customer needs.
• Represent EE with a friendly, professional and empathetic approach.

Skills

Empathy

Active listening

Communication

Customer service

Job description

EE in Newcastle upon Tyne is hiring a Customer Service Advisor to join our UK contact centre. You will engage with customers over the phone, offer support, guidance and help find solutions while building lasting relationships.

No prior specialist experience is required as comprehensive training is provided to help you succeed. You'll work 12-hour shifts between 8am and 9pm, with some weekends, and receive a starting salary of £26,116 rising to £26,738 after eight months, plus incentives and