Customer Advisor — Hybrid, Growth & Shares

Admiral; Swansea; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Share scheme

Annual leave up to 38 days

Hybrid work

Job summary

Admiral in Swansea is looking for Customer Advisors to join our lively Customer Loyalty team. You will chat with customers over the phone daily, delivering exceptional service and helping with renewals, coverages and general queries. Training and tools are provided to build confidence and performance.

We value a flexible, supportive environment with hybrid work between home and office. The base salary is £26,300 per year, with monthly incentives and a comprehensive benefits package designed to

Qualifications

• Passion for delivering great service to customers
• Strong communication skills and clear, friendly telephone manner
• Ability to work well in a team and collaborate across departments
• Motivation, drive to meet targets, and a proactive approach to tasks
• Willingness to learn and develop new skills on the job
• Resilience to stay composed during challenging calls and inquiries

Responsibilities

• Handle calls from current customers, assist with renewals and coverages
• Provide exceptional service and resolve general queries
• Follow compliance standards as a regulated insurer, with training provided

Skills

Customer service

Strong communication

Team player

Resilience

Motivated & driven

Learning & development

Job description

Admiral in Swansea is looking for Customer Advisors to join our lively Customer Loyalty team. You will chat with customers over the phone daily, delivering exceptional service and helping with renewals, coverages and general queries. Training and tools are provided to build confidence and performance.

We value a flexible, supportive environment with hybrid work between home and office. The base salary is £26,300 per year, with monthly incentives and a comprehensive benefits package designed to