Patient Transport Scheduler & Control Room Operator

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A public health service provider in the UK is seeking a PTS Controller to manage patient journeys within the Hospital Car Service. The role involves planning and real-time scheduling, ensuring coordination between staff and volunteers, while handling a high volume of enquiries. Ideal candidates will have excellent communication and organizational skills, the ability to work flexibly across a 7-day rota, and demonstrate a commitment to high-quality patient transport services. Support and training will be provided by a collaborative team.

Benefits

Friendly and supportive team

Opportunities for growth and development

Flexible working environment

Qualifications

• Previous experience in a planning or coordination role is preferred.
• Ability to handle a high volume of enquiries with professionalism.
• Flexibility to work varied shifts across a 7-day rota.

Responsibilities

• Organize and coordinate patient and vehicle journeys efficiently.
• Adapt schedules in real-time for urgent requests and changes.
• Maintain clear communication with staff and transport team.

Skills

Excellent communication skills

Organizational skills

Attention to detail

Problem-solving skills

Job description

A public health service provider in the UK is seeking a PTS Controller to manage patient journeys within the Hospital Car Service. The role involves planning and real-time scheduling, ensuring coordination between staff and volunteers, while handling a high volume of enquiries. Ideal candidates will have excellent communication and organizational skills, the ability to work flexibly across a 7-day rota, and demonstrate a commitment to high-quality patient transport services. Support and training will be provided by a collaborative team.