Patient Support Agent 6 Months FTC

Doccla; Remote; GBP 28,000; Full time

Job summary

A leading healthtech company is looking for a Patient Support Agent to assist patients and clinicians with our services. The role involves resolving queries, educating users, and handling data in a regulated environment. Candidates should demonstrate excellent communication skills and a collaborative spirit, with healthcare experience preferred. This is a full-time fixed-term position with a salary of 28,000 per annum, and the role can be remote, making it flexible for candidates.

Benefits

25 days annual leave plus bank holidays

Flexible remote working options

Employee stock options

Private health insurance

Cycle to work scheme

Free daily lunch at the office

Qualifications

• Previous healthcare experience preferred but not essential.
• Humble, positive, and committed attitude.
• Full-time availability working 5 days per week inclusive of rotational evenings, weekends, and bank holidays.

Responsibilities

• Provide support and help resolve queries whilst educating patients and clinicians on how to use Doccla services and medical devices.
• Clearly communicate with both clinicians and patients via phone calls and emails.
• Adhere to standard operating procedures and policies particularly relating to patient safety and information governance.

Skills

Excellent verbal and written communication skills

Previous healthcare experience

Collaborative team player

Tools

CRM / ticketing system

Job description

A Bit About Us

We're Doccla and we are redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long‑term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical‑grade devices logistics patient onboarding EHR integration and an end‑to‑end clinical platform built around real‑world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes and create a more resilient model of care.

We're backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

We're building the category leader in Virtual Care and Remote Patient Monitoring. You'll be part of a highly entrepreneurial mission‑driven team that combines expertise across clinical, technical, commercial and operational domains.

We're solving real problems for patients and health systems and growing fast.

What You'll Do as a Patient Support Agent

• Provide support and help resolve queries whilst educating patients and clinicians on how to use Doccla services and medical devices.
• Clearly communicate with both clinicians and patients via phone calls and emails.
• Adhere to standard operating procedures and policies particularly relating to patient safety and information governance.
• Securely and sensitively handle confidential patient data within a highly regulated environment.
• Be a support network for colleagues during challenges and mentor and coach new joiners to the team.
• Share successes, challenges and ideas to ensure our patients remain the focal point of our business.

What Experience You'll Bring to the Team

• Previous healthcare experience preferred but not essential.
• Previous experience using a CRM / ticketing system.
• Humble, positive and committed attitude.
• Collaborative and reliable team player.

What We're Looking For

Excellent verbal and written communication skills

• Full time availability working 5 days per week inclusive of rotational evenings, weekends and bank holidays.
• Access to reliable WiFi network able to support clear video calling (the role is remote).
• Proficient in operating computer systems and related technology.
• Capable of learning new systems and software.
• An individual who enjoys the experience of working in a fast paced and constantly changing environment.

Training is provided remotely

Please note this is a Fixed Term Contract for 6 months – with the potential to extend.

The salary for this role is 28000 Pro Rata Per Annum.

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here you'll need a can‑do attitude and an action‑oriented approach along with a willingness to learn and grow through open feedback.

We're a hybrid team with offices in London, Denmark, Germany and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 13 days per week where you'll find great lunch barista coffee and a pet‑friendly space. Some roles are fully remote depending on the team and responsibilities.

What You'll Get

• Annual Leave & Holidays
  • 25 days annual leave up to 8 UK bank holidays.
  • Option to buy or sell holidays.
• Remote Working
  • Flexible remote options.
  • 200 remote working stipend.
• Financial Benefits
  • Employee stock options.
  • 4% pension on full basic pay.
  • 4x salary life insurance.
• Health & Wellness
  • Private health insurance.
  • 4 months full pay for birthing parent.
  • 4 weeks full pay for non‑birthing parent.
• Sick pay
• In‑Office Perks (London HQ)
  • Free daily lunch.
  • Pet‑friendly office.
• Other Benefits
  • 500 L&D budget per person.
  • Cycle to work scheme.
• Via Smart Health
  • 24 / 7 GP appointments.
  • Mental health support.
  • Nutrition & fitness advice.
  • Second opinions & health checks.

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half‑year and annual performance reviews.
• The chance to work on patient‑first system‑level healthcare challenges in one of Europe's leading healthtech companies.
• Opportunities for growth and leadership. We want you to challenge the status quo, own your impact and continue developing with our full support.

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives, backgrounds and experiences.

We're committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability or background. If you're excited about the role we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.

Key Skills

• Computer Science
• Continuous Integration
• Fraud
• Intake Experience
• Law Enforcement
• Usability
• Analysis Skills
• Computer Forensics
• Driving
• Teaching
• Counterintelligence
• Sass

Employment Type: Full Time

Experience: years

Vacancy: 1