Patient Services Receptionist & Admin Officer

East Lancashire Hospitals NHS Trust; Burnley; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

NHS Pension

Holiday entitlement 27 days + BH (proR

In-house training

Job summary

East Lancashire Hospitals NHS Trust in Burnley is seeking a part-time Receptionist/Clerical Officer to join the Community Administration Team. The role supports a busy health centre with front-desk duties, switchboard, appointment bookings, and general admin tasks.

A flexible approach to work and willingness to cover other Trust sites are required. You will be trained on systems used at the Health Centre and will interact with patients, staff, and stakeholders to provide a high-quality service

Qualifications

• Reception experience and strong organisational skills.
• Excellent communication skills and ability to work under pressure.
• Willingness to cover at other sites as needed.

Responsibilities

• Operate busy switchboard and route callers.
• Book appointments and manage the electronic booking system.
• Handle mail, stationery orders and general administration.
• Greet patients and visitors, providing information and directions.
• Type, file and process documents using Microsoft Office.
• Maintain accurate data in EMIS/Cerner.

Skills

Switchboard

Booking appointments

Customer service

Multitasking

Tools

EMIS

Cerner

Job description

East Lancashire Hospitals NHS Trust in Burnley is seeking a part-time Receptionist/Clerical Officer to join the Community Administration Team. The role supports a busy health centre with front-desk duties, switchboard, appointment bookings, and general admin tasks.

A flexible approach to work and willingness to cover other Trust sites are required. You will be trained on systems used at the Health Centre and will interact with patients, staff, and stakeholders to provide a high-quality service