Receptionist/Clerical Officer | East Lancashire Hospitals NHS Trust

East Lancashire Hospitals NHS Trust; Burnley; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

NHS Pension

Holiday entitlement 27 days + BH (proR

In-house training

Job summary

East Lancashire Hospitals NHS Trust in Burnley is seeking a part-time Receptionist/Clerical Officer to join the Community Administration Team. The role supports a busy health centre with front-desk duties, switchboard, appointment bookings, and general admin tasks.

A flexible approach to work and willingness to cover other Trust sites are required. You will be trained on systems used at the Health Centre and will interact with patients, staff, and stakeholders to provide a high-quality service

Qualifications

• Reception experience and strong organisational skills.
• Excellent communication skills and ability to work under pressure.
• Willingness to cover at other sites as needed.

Responsibilities

• Operate busy switchboard and route callers.
• Book appointments and manage the electronic booking system.
• Handle mail, stationery orders and general administration.
• Greet patients and visitors, providing information and directions.
• Type, file and process documents using Microsoft Office.
• Maintain accurate data in EMIS/Cerner.

Skills

Switchboard

Booking appointments

Customer service

Multitasking

Tools

EMIS

Cerner

Job description

Receptionist/Clerical Officer | East Lancashire Hospitals NHS Trust

An exciting opportunity has arisen to join the ELHT Community Administration Team as a Receptionist / Clerical Officer. This is a part-time permanent position based at St Peter's Primary Health Care Centre, Burnley.

We invite candidates that are keen, enthusiastic and committed to improving patient services with excellent communication skills and the ability to work under pressure, in order to providecomprehensive administration support to all servicesbased at the Health Centre. The successful applicant will be required to provide an efficient and high quality service to the general public, patients and staff.

A flexible approach to work is essential with a willingness to work at other Trust sites as you could be required to cover for holidays or sickness absence. You will be trained on all systems used at the Health Centre. Your duties will include but are not limited to, operating a busy switchboard, answeringqueries from patients, staff, all building tenants and stakeholders queries,the electronic booking system for the Treatment Room, Podiatry Service and many other ELHT services, this will include greeting and arriving patients and making follow up appointments. You must be able to deal with people confidently and sensitively both face to face and over the telephone. You will be responsible for the booking of multi-purpose rooms within the building, reporting repair requests, and dealing with all aspects of incoming and outgoing, external and internal mail. With your previous reception experience and proven organisational skills you will have the ability to multi-task, work effectively as part of the team whilst having the ability to work alone whilst prioritising, organising and planning your workload.

The Community Administration team covers a vast majority of the East Lancashire area with 11 buildings in 5 localities providing community service support for our patients. As a member of the ELHT family you will be rewarded with a pension scheme and generous holiday entitlement which starts at 27 days plus bank holidays (pro rata for part time positions).

We also offer a structured in-house training programme, dedicated supervision and support, together with a comprehensive appraisal system to encourage your personal development.

To provide a general enquiry and reception service for the building, for the patients, visitors and staff.

To operate the switchboard for the Centre, answering queries and transferring calls to other health careprofessionals within the building.

To provide an efficient and effective message taking service in response to all enquiries from patients, visitors andstaff redirecting accordingly.

To manually or electronically book patient appointments, using EMIS/CERNER either over the telephone, by post orface to face at reception, in a sensitive, competent and confidential manner.

To print off the daily appointment lists.

Receive patients onto the data bases for their appointments or alternatively confirm their attendance onappointment lists.

Responsible for adding patient referrals onto EMIS, maintain the integrity of the data base.

Deal with any security issues that may arise, calling for support as required from the Centre Manager and deputy(where applicable), other staff in the building, the security guard and the local PCSO or police.

Implement manual procedures in the event of IT system failures, report to IT and monitor progress

Book patient transport requests with the PTS service after treatment.

To provide comprehensive administration support to a variety of health professionals including laminating, photocopying,filing and typing highly sensitive and confidential reports

To type and process correspondence, reports and other documents as requested on a daily basis usingMicrosoft Office programmes such as Databases, Excel and Outlook for Email and Internet use.

Book and organise appointments for health professionals.

To deal with all aspects of incoming and outgoing and external and internal mail. Including sorting and accuratelyre-directing and forwarding to the correct department and liaising with the Royal Mail staff

Receive and receipt any delivered goods for the building, contacting the department, ensuring delivery to thecorrect department and reporting any discrepancies.

To be responsible for ordering and maintaining stationery stock levels, including non-stock items via NHS supply chain or e-procurement. Also responsible for receiving and receipting of delivered goods and reporting discrepancies.

Responsible for the booking of multi-purpose rooms within the building manually or electronically,for meetings/training and organise provision of equipment as necessary.

Responsible for issuing any aids and equipment as necessary including the building wheelchairs and maintainrecords.

Use a variety of office machinery/equipment including the printers and photocopiers.

Deal with any breakdowns with the office equipment and reporting them to the service departments as necessary

Provide cash reimbursement to patients attending clinics and verifying eligibility to claim travel expenses followingTrust Policy.

To provide administration/reception cover at other Primary Health Care Centres as necessary.

To issue security keys and fobs as instructed, and following up fobs / keys not returned at the end of the day

Provide rapid response to various alarm systems, including nurse calls and accessible WC within the building,following protocols and any further actions as necessary.

Receiving and reporting all repair requests for the building, both manually or electronically, following up andmonitoring progress as required.

Directing requests for new work to the Centre Manager.

To liaise with building contractors and personnel and undertake inductions if required.

To undertake relevant equipment checks which the Centre Manager has responsibility for e.g. fire extinguishers,defibrillators, mobile phones, wheelchairs, hearing loops, first aid kits, emergency bags and other appropriateHealth and Safety tasks.

Receive lost property and maintain accurate record, disposing of goods according to Lost Property procedures.

Deal with complaints from service user and stakeholders and redirect as appropriate

Escort staff, patients and visitors around the building

Any other duty and reasonable request as identified by the Centre Manager.

This advert closes on Wednesday 28 Oct 2026