Patient Services Receptionist & Admin Clerk

Elht; Burnley; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Pension scheme

Holiday entitlement 27 days + bank

Structured training

Job summary

East Lancashire Hospitals NHS Trust is seeking a Receptionist/Clerical Officer (Band 3) based at St Peter's Centre, Burnley. The role is predominantly reception and clerical support, delivering a high standard of customer service to patients and staff.

You will handle switchboard duties, appointment bookings, and general admin across the Health Centre, with opportunities to cover at other sites as required. Pro rata holiday entitlement applies for part-time work.

Qualifications

• GCSE in English & Maths - Grade C or above.
• ECDL or equivalent
• 2 years previous reception experience
• Experience of administration in an office based environment.

Responsibilities

• Operate the switchboard and answer queries from patients, staff and visitors.
• Book patient appointments using EMIS/CERNER or manual methods.
• Manage incoming/outgoing mail and organise room bookings.
• Provide administration support and maintain confidential records.

Skills

Switchboard / Telephone experience

EMIS/CERNER experience

Excellent communication and Inter‑pers

Multi-tasking

Education

NVQ 3 in Business Administration/Customer Service

GCSE in English & Maths

ECDL or equivalent

Tools

Databases

Job description

East Lancashire Hospitals NHS Trust is seeking a Receptionist/Clerical Officer (Band 3) based at St Peter's Centre, Burnley. The role is predominantly reception and clerical support, delivering a high standard of customer service to patients and staff.

You will handle switchboard duties, appointment bookings, and general admin across the Health Centre, with opportunities to cover at other sites as required. Pro rata holiday entitlement applies for part-time work.