Clinic Front Desk Ambassador

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; Presencial; GBP 20 000 - 25 000; Tempo integral

Resumo da oferta

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a front-of-house administrator in the Women’s Health Department at our Preston site. The role involves handling telephone queries, supporting clinics, and delivering professional, patient-centred reception services.

You will manage post and filing, maintain case note systems, and perform data entry, contributing to efficient clinic operations and a welcoming environment for patients and staff.

Qualificações

• Numeracy and literacy skills are essential.
• Administrative skills are essential for front-of-house duties.
• Educated to GCSE level or equivalent.

Responsabilidades

• Respond to external and internal telephone queries from staff, patients and others, and refer to the appropriate person.
• Communicate with staff, users and visitors using verbal, electronic methods and appropriate information formats.
• Prepare clinics and support Medical and Nursing teams throughout the clinic.
• Organise incoming and outgoing post and refer inquiries to the appropriate person.
• Utilise local or Trust case note tracking systems.
• File reports and results.
• Data entry.
• Act as ambassador for the Women’s Health Department front-of-house, maintaining professional, courteous, and patient-focused service.

Conhecimentos

Numeracy skills

Literacy skills

Administrative skills

Formação académica

GCSE level

Descrição da oferta de emprego

Lancashire Teaching Hospitals NHS Foundation Trust is seeking a front-of-house administrator in the Women’s Health Department at our Preston site. The role involves handling telephone queries, supporting clinics, and delivering professional, patient-centred reception services.

You will manage post and filing, maintain case note systems, and perform data entry, contributing to efficient clinic operations and a welcoming environment for patients and staff.