Emergency Dept Receptionist – 24/7 Shifts

East Lancashire Hospitals NHS Trust; Blackburn; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

East Lancashire Hospitals NHS Trust is seeking a proactive receptionist to join the Emergency Department, Urgent Care Centre and Minor Injuries Unit reception teams. The role involves accurate data entry, friendly patient contact, and support to clinical staff in a fast-paced environment.

You will register patients on Cerner, manage appointments, and liaise with patients and staff across three sites, working rotating shifts to cover seven days per week.

Qualifications

• Excellent keyboard skills and accurate data entry.
• Confident communicator with patients and colleagues.
• Ability to work under pressure in a busy ED/UCC/MIU setting.
• Good understanding of medical terminology.

Responsabilités

• Provide a customer orientated reception service to the public and administration support to the clinical team.
• Input and update patient details on Cerner and manage appointment scheduling.
• Liaise professionally with patients, relatives, and staff; manage records and ensure confidentiality.
• Print wristbands, handle record copies, and assist in clinic preparations.

Connaissances

Customer service

Communication

Keyboard skills

Teamwork

Outils

Cerner

Datix

Windip

Description du poste

East Lancashire Hospitals NHS Trust is seeking a proactive receptionist to join the Emergency Department, Urgent Care Centre and Minor Injuries Unit reception teams. The role involves accurate data entry, friendly patient contact, and support to clinical staff in a fast-paced environment.

You will register patients on Cerner, manage appointments, and liaise with patients and staff across three sites, working rotating shifts to cover seven days per week.