Patient Services Coordinator - Medical Reception & Admin

NHS Jobs; Banbury; On-site; GBP 20,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Banbury is seeking a Medical Receptionist Administrator to support patients in accessing quality care within the correct time frame. You will work in a fast-paced environment and communicate effectively with patients and colleagues, promoting robust collaborative working.

Key duties include checking patients in and out for GP and Nurse appointments, answering and forwarding calls, updating surgery phone messages, processing triage requests,

Responsibilities

• Checking patients in and out of GP and Nurse appointments.
• Answering and forwarding incoming calls.
• Updating surgery phone message in response to urgent news matters or capacity limits.
• Process Total Triage requests/queries including signposting to relevant services and booking appointments or sending self-book links.
• Using digital solutions to communicate via text and email.
• Collecting private administrative service payments.
• Document and report urgent results from pathology.
• Handling and answering enquiries accurately without breaching patient confidentiality or providing medical advice or making any clinical judgments.

Job description

Oxford University Hospitals NHS Foundation Trust in Banbury is seeking a Medical Receptionist Administrator to support patients in accessing quality care within the correct time frame. You will work in a fast-paced environment and communicate effectively with patients and colleagues, promoting robust collaborative working.

Key duties include checking patients in and out for GP and Nurse appointments, answering and forwarding calls, updating surgery phone messages, processing triage requests,