Medical Receptionist Administrator

NHS Jobs; Banbury; On-site; GBP 20,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Banbury is seeking a Medical Receptionist Administrator to support patients in accessing quality care within the correct time frame. You will work in a fast-paced environment and communicate effectively with patients and colleagues, promoting robust collaborative working.

Key duties include checking patients in and out for GP and Nurse appointments, answering and forwarding calls, updating surgery phone messages, processing triage requests,

Responsibilities

• Checking patients in and out of GP and Nurse appointments.
• Answering and forwarding incoming calls.
• Updating surgery phone message in response to urgent news matters or capacity limits.
• Process Total Triage requests/queries including signposting to relevant services and booking appointments or sending self-book links.
• Using digital solutions to communicate via text and email.
• Collecting private administrative service payments.
• Document and report urgent results from pathology.
• Handling and answering enquiries accurately without breaching patient confidentiality or providing medical advice or making any clinical judgments.

Job description

Job Title:Medical Receptionist Administrator Department:Patient Services Reporting to:Patient Services Manager Role Purpose: To assist patients to access quality care and services from the practice within the correct time frame. The role requires the ability to work in a fast-paced environment and be able to communicate effectively with patients and colleagues promoting robust collaborative working. Key Responsibilities: Patient Services Receptionist Administrator Role Checking patients in and out of GP and Nurse appointments Answering and forwarding incoming calls Updating surgery phone message in response to urgent news matters or capacity Limits. Process Total Triage requests/queries including signposting to relevant services and booking appointments or sending self-book links Using digital solutions to communicate via text and email. Collecting private administrative service payments Document and report urgent results from pathology Handling and answering enquiries accurately without g clinical breaching patient confidentiality or providing medical advice or making any clinical judgements. Reception Housekeeping Ensuring the agreed process for the Opening and closure of the practice is followed and all safety and security steps are taken. Data entry of childhood immunisations Monitoring and distributing emails from practice email account. Management of Registrations and deductions, including medical record summarising Online Access and Proxy Access account management Death notification administration Managing medical record movements using PCSE and Oasis Care Home administrative support including Care Plan management Smartcard administration Seasonal vaccination administration and clinic support Clinical system tasks (EMIS) Checking in visitors to Reception Processing the subject access requests from patients and other organisations Take deliveries and ensure they are stored safely Actioning emergency ambulance requests Alerting the Safeguarding team of any concerns or urgent actions needed. General Be responsible for maintaining Health and Safety standards within the business, in line with the Health and Safety policy To ensure ongoing compliance with CQC essential standards To ensure compliance with all GDPR and data security policies Adhere to all business protocols and SOPs. To comply with the Practice HR policies Always ensure effective and professional communications. Take an active part in practice performance review system Complete relevant mandatory training and ensure agreed deadlines are met. Attend internal and external meetings as required. To support sustainability practices and recognise the shared responsibility of carrying out duties in a resource efficient way. Demonstrate due regard for safeguarding and promoting the welfare of children and adults. This job description sets out the main duties of the post at the date it was written. Duties may vary without changing the general character of the post or the level of responsibility entailed.

Oxford University Hospitals NHS Foundation Trust