Front Desk & Visitor Experience Specialist

Mitie; Oxford; On-site; GBP 21,000 - 26,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a professional Receptionist to provide a welcoming front-of-house service to visitors, clients and staff. You will manage sign-in, direct visitors, handle calls, and support administrative tasks to maintain smooth daily operations.

The role requires excellent communication, a professional appearance, strong organisation, and experience with Microsoft Office.

Qualifications

• Previous customer service or reception experience.
• Excellent verbal and written communication skills.
• Professional appearance and manner.
• Strong organisational and time management skills.
• Good knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams).
• Ability to multitask and work under pressure.
• Experience within a corporate or facilities management environment.
• Knowledge of visitor management systems.
• First Aid or Fire Warden training.

Responsibilities

• Greet and welcome visitors, clients, and contractors in a friendly and professional manner.
• Manage visitor sign-in procedures and issue visitor passes where required.
• Direct visitors to the appropriate person or department.
• Answer and transfer incoming telephone calls promptly and professionally.
• Respond to general enquiries via phone, email, and in person.
• Maintain reception and waiting areas to a high standard of presentation.
• Manage meeting room bookings and ensure rooms are prepared for meetings.
• Handle incoming and outgoing mail, parcels, and courier deliveries.
• Maintain accurate records and databases.
• Provide general administrative support to teams as required.
• Follow site security procedures, including visitor management processes.
• Report any security or health and safety concerns promptly.
• Ensure confidentiality of company and visitor information is maintained at all times.
• Support emergency procedures and evacuation processes when required.
• Monitor office supplies and place orders when necessary.
• Liaise with contractors and service providers attending site.
• Assist with workplace events, meetings, and hospitality arrangements.
• Support workplace experience initiatives to enhance customer satisfaction.

Skills

Customer service

Reception experience

Communication skills

Microsoft Office

Organisational skills

Professional appearance

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a professional Receptionist to provide a welcoming front-of-house service to visitors, clients and staff. You will manage sign-in, direct visitors, handle calls, and support administrative tasks to maintain smooth daily operations.

The role requires excellent communication, a professional appearance, strong organisation, and experience with Microsoft Office.