Patient Experience Front Desk Coordinator

Oxford University Hospitals; Oxford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a confident and approachable receptionist for the Blue Outpatient Department. You will greet patients, visitors and staff in a friendly manner and manage telephone inquiries with a calm, empathetic attitude.

Join a busy NHS department and contribute to a welcoming environment while ensuring data quality and courteous service to all who enter the department.

Qualifications

• Strong verbal and written communication skills.
• Ability to engage with patients, visitors and staff in a courteous manner.
• Experience in a front-line reception or customer service role is desirable.

Responsibilities

• Greet patients, visitors and staff at the department in a friendly, professional manner.
• Provide a professional reception service and ensure accurate data capture where applicable.
• Maintain a calm and empathetic approach, including handling telephone inquiries courteously.

Skills

Excellent communication

Telephone etiquette

Customer service oriented

Calm and empathetic

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a confident and approachable receptionist for the Blue Outpatient Department. You will greet patients, visitors and staff in a friendly manner and manage telephone inquiries with a calm, empathetic attitude.

Join a busy NHS department and contribute to a welcoming environment while ensuring data quality and courteous service to all who enter the department.