Ophthalmology Receptionist & Patient Concierge

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Receptionist to join the Ophthalmology Department. The role involves greeting patients, managing bookings, and updating the EPR system with accurate RTT status.

A patient‑facing position in a busy NHS environment with on‑the‑day responsibilities and teamwork. The successful candidate will require good communication, organisation, and customer service skills; NHS experience is helpful but not essential, with full training

Qualifications

• Experience in NHS is preferred but not essential.
• Good communication and customer service skills are essential.
• Well organised and able to work under pressure as part of a team.
• Full training will be provided.

Responsibilities

• Greet patients at reception in a helpful, polite and efficient manner.
• Check in/out patients and book follow-up appointments, ensuring correct RTT status.
• Register referrals on the EPR system for Eye Casualty appointments and manage bookings.
• Code patient appointments from outcome forms daily.
• Handle phone calls and scanning of paperwork.

Skills

Customer service

Communication

Organisation

Teamwork

Computer literacy

Tools

EPR system

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a proactive Receptionist to join the Ophthalmology Department. The role involves greeting patients, managing bookings, and updating the EPR system with accurate RTT status.

A patient‑facing position in a busy NHS environment with on‑the‑day responsibilities and teamwork. The successful candidate will require good communication, organisation, and customer service skills; NHS experience is helpful but not essential, with full training