Radiology Receptionist — Patient Care & Admin Pro

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 24,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking a Radiology Receptionist. The post is part of a pool for Band 2-3/4-5 administration with a centralised hiring process across the organisation.

The role supports patient flow, patient identity checks and courteous, professional customer service. You will be trained and supported in a busy radiology environment, with duties covering reception, admin tasks and liaison with clinical staff to ensure smooth appointment processes.

Qualifications

• Good general level of education to include GCSE English & Math.
• Intermediate IT knowledge and Microsoft applications.
• Proven customer care experience face to face and on the telephone.
• Experience of working within the NHS.
• Hospital computer system experience and confidentiality awareness.

Responsibilities

• liaising with clinical staff regarding patient arrival times and safety information
• receiving enquiries by telephone, email and intercom system
• ensuring reception tasks are completed accurately using computer systems CRIS and EPR
• attending patients in real time for appointments and escalating queries
• follow up communications with patients who have failed to attend and monitor waiting area

Skills

Customer care

Communication

IT literacy

NHS experience

Confidentiality

Education

GCSE English & Math

Job description

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking a Radiology Receptionist. The post is part of a pool for Band 2-3/4-5 administration with a centralised hiring process across the organisation.

The role supports patient flow, patient identity checks and courteous, professional customer service. You will be trained and supported in a busy radiology environment, with duties covering reception, admin tasks and liaison with clinical staff to ensure smooth appointment processes.