Outpatients Receptionist & Patient Services Coordinator

University Hospitals Coventry and Warwickshire; Coventry; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive receptionist to join the Outpatients team. The role involves greeting patients and visitors, handling routine enquiries, and ensuring accurate data entry and appointment coordination.

You will coordinate with clinicians and support services, help arrange transport and interpreters, and maintain confidential patient information in line with trust guidelines.

Formación

• Experience in patient-facing reception or front-of-house roles.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsabilidades

• Greet and welcome visitors at the Outpatients reception in a courteous and professional manner.
• Answer routine enquiries, resolve simple issues, and refer complex queries to appropriate colleagues.
• Maintain computerised information systems; update patient records and track attendances.
• Book ambulance patients and arrange transport back to the department as needed.
• Arrange interpreters using the Language Line service for future appointments.
• Liaise with internal and external teams to ensure records and documentation are prepared for appointments.
• Notify patients of appointments, reschedule when required, and support the scheduling process.
• Provide cover for team members and support new staff in standard departmental procedures.

Conocimientos

Customer service

Communication

Calm under pressure

Descripción del empleo

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive receptionist to join the Outpatients team. The role involves greeting patients and visitors, handling routine enquiries, and ensuring accurate data entry and appointment coordination.

You will coordinate with clinicians and support services, help arrange transport and interpreters, and maintain confidential patient information in line with trust guidelines.