Patient Services Coordinator (Clinical Admin)

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 27,000 - 29,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is recruiting for a full-time Patient Services Administrator to provide high-quality administrative support within the Single Point of Access and Community Services. The role involves liaising with clinicians, referrers and patients, processing referrals in the electronic patient record, and ensuring accurate data and timely appointment management.

Working within a large, multidisciplinary team, you will cover reception duties as needed, respond

Qualifications

• GCSE English and Maths grade C or above, or equivalent.
• Experience handling patient referrals and appointments.
• Familiarity with electronic patient record systems.

Responsibilities

• Support Single Point of Access and the wider clinical admin team.
• Input referrals into the electronic patient record.
• Liaise with GPs regarding patient referrals (verbal and written).
• Allocate referrals within services and manage related information.
• Coordinate appointments and issue written confirmations to patients.
• Maintain accurate patient data on records and archiving.
• Provide courteous, professional patient and referrer support.
• Cover clinic receptions when required.
• Contribute to ongoing reviews of admin processes for improvements.

Skills

Communication

Customer care

Prioritisation

Team player

Decision making (non-routine)

Education

GCSE English & Maths (C or above)

Job description

Epsom and St Helier University Hospitals NHS Trust is recruiting for a full-time Patient Services Administrator to provide high-quality administrative support within the Single Point of Access and Community Services. The role involves liaising with clinicians, referrers and patients, processing referrals in the electronic patient record, and ensuring accurate data and timely appointment management.

Working within a large, multidisciplinary team, you will cover reception duties as needed, respond