Patient Services Administrator – Community Referrals

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 27,000 - 29,000; Full time

Job summary

Surrey Downs Health & Care is seeking a Patient Services Administrator based in Epsom to join the Adult Referral Centre and wider administration team. The role involves processing patient referrals, inputting data into electronic records, liaising with GPs, scheduling appointments and delivering efficient, patient-centred administrative support across community and outpatient services.

You will work within a rota to cover 8am–8pm operations, handling reception duties and telephone helpline

Responsibilities

• Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
• Responsible for taking receipt of patient referrals and inputting appropriate information into the electronic patient record
• Responsible for liaising with GPs regarding patient referrals both verbally and in writing
• Responsible for allocating patient referrals appropriately within services
• Manage any supplementary information required to support referrals
• Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
• Responsible for answering referrers and patient queries in a polite and courteous manner and appropriately transferring any calls which cannot be answered
• Responsible for appointment management on electronic patient record system
• Responsible for providing accurate written confirmation of appointments to patients
• Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record
• Administer processes to collate satisfaction feedback from patients and referrers
• Ensure divisional service needs are met through the delivery of a cohesive administration service
• Responsible for maintaining the integrity of patient data on electronic patient record including the creation and updating of records
• Deal with incoming/outgoing correspondence from both internal and external agencies efficiently and effectively
• To ensure all letters, memos and reports created by the team are on time and to a high standard of accuracy and follow Trust branding guidelines
• Participate in team meetings, including typing and distributing minutes, booking rooms and arranging refreshments
• Open and appropriately distribute or action incoming post
• Work with colleagues in the services to maintain accurate clinical diaries for appointment booking
• To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded
• Provide information to technical colleagues in the Division to help inform reports as required
• Maintain accurate electronic and paper- based departmental records, ensuring that documentation is easily accessible and archived appropriately
• Undertake audits and surveys as requested
• Work with computer software as required such as MS Office software
• Work with telephonic equipment and software used to support the Adult Referral Centre
• Support the Community Base Team with covering patient clinic receptions, when required. Providing excellent patient care.

Job description

Surrey Downs Health & Care is seeking a Patient Services Administrator based in Epsom to join the Adult Referral Centre and wider administration team. The role involves processing patient referrals, inputting data into electronic records, liaising with GPs, scheduling appointments and delivering efficient, patient-centred administrative support across community and outpatient services.

You will work within a rota to cover 8am–8pm operations, handling reception duties and telephone helpline