Patient Pathway Administrator - Cardiology | Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust; Epsom; On-site; GBP 21,000 - 27,000; Full time

Job summary

Epsom and St Helier University Hospitals NHS Trust is seeking a Patient Pathway Administrator to join the Cardiology Department. You will provide clerical support, ensure professional letter output, and coordinate patient pathways from outpatient clinics to admissions, while handling phone enquiries and communications with GPs and external bodies.

The role emphasises polite, empathic service and efficient administration within the Trust’s busy environment.

Qualifications

• Experience providing clerical support in a healthcare or similar environment.
• Strong organisational and multitasking abilities with attention to detail.
• Proven verbal and written communication skills in high-volume settings.

Responsibilities

• Provide clerical support to the Cardiology Department and maintain professional, empathic service.
• Handle typing and letter administration to ensure professional output within turnaround targets.
• Coordinate paperwork, book clinic appointments, and support patient admission documentation.
• Scan patient records into the Trust EPR, answer phones, and send documentation to GPs, patients and external organisations.

Skills

Administration

Communication

Telephone skills

Document management

Tools

EPR/EMR systems

Office software

Job description

Patient Pathway Administrator - Cardiology | Epsom and St Helier University Hospitals NHS Trust

Company:

Company: Epsom and St Helier University Hospitals NHS Trust

This is an exciting opportunity join the clerical support team who provide a high quality and professional administration service for the Cardiology Department. Promoting a polite, empathic and efficient Service to Trust staff, members of the public and their relatives, GPs and other NHS organisations, both face to face and via the telephone.

Typing/Letter Administration To ensure the patient letters generated from outpatient clinics are completed to a professional standard and within Trust turnaround targets. Ensure that the output is professional and that the correspondence is directed to the appropriate teams for action.

Administration

Maintain coordination of paperwork and communication between staff at all levels to include booking of clinic appointments and patient admission documentation. To scan Patient Records onto Trust EPR, answer phones to support with patient enquiries, and send relevant documentation to GPs, patients and external organisations in order to progress patient care.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surreyand NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

For a detailed overview of the post, including associated duties and responsibilities, please refer to the affixed job description & person specification

This advert closes on Monday 16 Nov 2026

Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust