Patient Services Navigator

Surrey Downs Health and Care; Epsom; On-site; GBP 27,000 - 29,000; Full time

Job summary

Surrey Downs Health and Care is seeking a full-time Patient Service Administrator to provide high-quality administrative support within the Single Point of Access. The role covers 7 days per week, 8am–8pm on a rota, supporting clinicians, referrers and patients across community services.

You will work within a large admin team, manage referrals via electronic databases, and ensure timely appointments and accurate records while maintaining patient confidentiality and high standards of customer

Qualifications

• GCSE English and Maths at grade C or above.
• Experience in administrative roles within a health or public sector setting preferred.
• Good interpersonal skills and accuracy in data handling.

Responsibilities

• Handle patient referrals and input data into the electronic patient record.
• Liaise with GPs and referrers regarding referrals and information.
• Manage appointments and provide confirmation to patients.
• Answer queries from patients, referrers and staff in a timely, courteous manner.
• Cover clinic receptions and support the team to ensure smooth service delivery.
• Maintain data integrity in systems and generate reports as required.

Skills

Administrative tasks

Communication

IT literacy

Teamwork

Patient-focused service

Education

GCSE English & Maths (C or above)

Tools

MS Office

Electronic Patient Record

Telephone systems

Job description

Surrey Downs Health and Care is seeking a full-time Patient Service Administrator to provide high-quality administrative support within the Single Point of Access. The role covers 7 days per week, 8am–8pm on a rota, supporting clinicians, referrers and patients across community services.

You will work within a large admin team, manage referrals via electronic databases, and ensure timely appointments and accurate records while maintaining patient confidentiality and high standards of customer