Patient Access & Admin Coordinator

Surrey Downs Health & Care Partnership; Epsom; On-site; GBP 18,000 - 26,000; Full time

Job summary

Surrey Downs Health and Care is seeking a full-time Patient Service Administrator to provide high-quality administrative support across Community Services. The role involves handling referrals, liaising with clinicians, patients, and referrers, and covering clinic receptions as needed.

The team operates 8am–8pm on a rota basis, delivering efficient admin services and coordinating workloads within a multidisciplinary team to ensure smooth service delivery.

Qualifications

• Experience in clinical administration and referrals handling.
• Ability to work across rota shifts 8am–8pm.
• Good communication with patients and staff.
• Experience with telephone helpline services.

Responsibilities

• Work within Single Point of Access and part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
• Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site.
• Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner.
• Work with telephonic equipment and software used to support the Referral Management.
• Work within the Community to cover clinic receptions, when required.
• Provide a high quality customer care first point of contact service.
• Working with small delegated team of administrators delivering specific services.
• Contribute to the review & evaluation of administrative systems and procedures and associated policies.

Skills

Administrative skills

Customer service

Telephone handling

Liaising with clinicians

Tools

Electronic referrals system

Job description

Surrey Downs Health and Care is seeking a full-time Patient Service Administrator to provide high-quality administrative support across Community Services. The role involves handling referrals, liaising with clinicians, patients, and referrers, and covering clinic receptions as needed.

The team operates 8am–8pm on a rota basis, delivering efficient admin services and coordinating workloads within a multidisciplinary team to ensure smooth service delivery.