Patient Services Coordinator

Wycliffe Medical Practice; Lutterworth; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare provider in Lutterworth is seeking a Patients Services Advisor for a fixed-term contract. The role involves managing appointments, processing prescriptions, and maintaining medical records. Candidates should possess experience in customer care, particularly in a medical setting, along with strong communication skills. The working hours require flexibility, and the practice is committed to providing quality patient-centered service.

Qualifications

• Must have experience in a customer care environment, ideally in medical.
• Ability to work under pressure and maintain confidentiality.
• Experience of working in healthcare or general practice.

Responsibilities

• Managing appointments and processing prescriptions.
• Maintaining and monitoring the practice appointments system.
• Initiating contact and responding to requests from patients.

Skills

Excellent communication skills (written and oral)

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management

Ability to work as a team member

Problem solving and analytical skills

Education

GCSE English (C or above)

A-level/equivalent with relevant experience

NVQ Level 2 in Health and Social Care

Job description

A local healthcare provider in Lutterworth is seeking a Patients Services Advisor for a fixed-term contract. The role involves managing appointments, processing prescriptions, and maintaining medical records. Candidates should possess experience in customer care, particularly in a medical setting, along with strong communication skills. The working hours require flexibility, and the practice is committed to providing quality patient-centered service.