Patient Services & Clinical Coding Specialist

Derby Family Medical Centre; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Job summary

Derby Family Medical Centre is seeking an enthusiastic receptionist to join our friendly reception and admin teams. You will deliver a high standard of patient service, handle calls, bookings and queries, and support clinical staff with efficient records management.

The role emphasises clear communication, confidentiality and teamwork in a busy GP practice. Experience with SystmOne is advantageous, training provided.

Qualifications

• Excellent communication and interpersonal skills essential.
• Experience handling patient enquiries and managing records.

Responsibilities

• Greet and book in patients for surgeries and clinics.
• Deal with patient enquiries efficiently and courteously.
• Process appointment requests on the phone and in person using the practice systems.
• Liaise with Doctors/Nurses as necessary and handle telephone queries.
• File and file referrals, process repeat prescriptions and maintain accurate records.
• Summarise and code patient records with high accuracy.
• Maintain confidentiality and comply with practice policies.

Skills

Communication skills

Confidentiality

Customer service

Education

GCSE English

NVQ in customer service (Desirable)

Tools

SystmOne

Microsoft Office

Job description

Derby Family Medical Centre is seeking an enthusiastic receptionist to join our friendly reception and admin teams. You will deliver a high standard of patient service, handle calls, bookings and queries, and support clinical staff with efficient records management.

The role emphasises clear communication, confidentiality and teamwork in a busy GP practice. Experience with SystmOne is advantageous, training provided.