Medical Receptionist & Admin Support

Partnershealth; England; On-site; GBP 18,000 - 21,000; Full time

Job summary

West Bridgford Medical Centre is seeking a motivated Reception/Administration Assistant to join our friendly GP team. You will manage front-desk reception, appointments, patient registrations and routine admin, while maintaining patient confidentiality and supporting clinicians.

The role requires excellent communication, solid IT skills, and the ability to work calmly under pressure in a busy practice environment. Experience in GP reception or NHS settings is desirable.

Qualifications

• Excellent communication skills, both written and verbal, and a friendly, professional manner.
• Proficient IT and Microsoft Office skills to support admin tasks.
• Ability to manage time effectively and work to deadlines in a busy GP setting.
• Strong problem-solving and interpersonal abilities in a team environment.
• Capable of working under pressure while maintaining confidentiality and discretion.
• Experience in GP reception or NHS environment is desirable.

Responsibilities

• Answering telephone calls and booking appointments.
• Registering new and temporary patients and handling registrations.
• Processing prescription requests and queries in line with protocols.
• Greet and direct patients and manage general enquiries and complaints.
• Input and extract information from the practice computer system.
• Support recalls, cytology admin, and maintain reception area tidiness.
• Ensure confidentiality and health & safety standards are observed.

Skills

Excellent communication

IT skills

Microsoft Office

Time management

Problem solving

Interpersonal skills

Work under pressure

Strict guidelines

Education

Good general education

GCSE Maths C or above

GCSE English C or above

Job description

West Bridgford Medical Centre is seeking a motivated Reception/Administration Assistant to join our friendly GP team. You will manage front-desk reception, appointments, patient registrations and routine admin, while maintaining patient confidentiality and supporting clinicians.

The role requires excellent communication, solid IT skills, and the ability to work calmly under pressure in a busy practice environment. Experience in GP reception or NHS settings is desirable.