Receptionist/Clinical Coder

Derby Family Medical Centre; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Job summary

Derby Family Medical Centre is seeking an enthusiastic receptionist to join our friendly reception and admin teams. You will deliver a high standard of patient service, handle calls, bookings and queries, and support clinical staff with efficient records management.

The role emphasises clear communication, confidentiality and teamwork in a busy GP practice. Experience with SystmOne is advantageous, training provided.

Qualifications

• Excellent communication and interpersonal skills essential.
• Experience handling patient enquiries and managing records.

Responsibilities

• Greet and book in patients for surgeries and clinics.
• Deal with patient enquiries efficiently and courteously.
• Process appointment requests on the phone and in person using the practice systems.
• Liaise with Doctors/Nurses as necessary and handle telephone queries.
• File and file referrals, process repeat prescriptions and maintain accurate records.
• Summarise and code patient records with high accuracy.
• Maintain confidentiality and comply with practice policies.

Skills

Communication skills

Confidentiality

Customer service

Education

GCSE English

NVQ in customer service (Desirable)

Tools

SystmOne

Microsoft Office

Job description

Job summary

We are currently looking for an enthusiastic individual with excellent communication skills to join our friendly Reception team and Admin team.

The main purpose of the Reception and Admin team at Derby Family Medical Centre is to to assist patients in obtaining healthcare appropriate to their needs in a effective, efficient and polite manner.

Main duties of the job

• To deliver a quality service, dealing directly with patients, relatives, and carers either face to face or via telephone.
• To ensure all telephone calls are managed appropriately.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
• Reception responsibilities include general enquiries, booking and cancelling of appointments, making sure patient details are up to date and correct, copying and scanning of documents in a timely and accurate manner.
• Efficiently deal with patients and clinicians requests in line with practice policy.
• Assist patients in the completion of our total triage form ensuring relevant information is relayed clearly.
• To undertake clinical coding and associated patient record management to support the delivery of high-quality patient care.
• To ensure work is completed accurately, efficiently and within required timescales.
• To work collaboratively with colleagues across the Practice and contribute to a positive team environment.
• To maintain confidentiality and comply with Practice policies, procedures and information governance requirements.
• To manage and prioritise workload effectively, using initiative and demonstrating a flexible approach.
• To contribute to the ongoing development and improvement of Practice processes and services.
• To undertake training and professional development relevant to the role.

About us

Derby Family Medical Centre has a very warm and family friendly atmosphere with patients from multi ethnic background. We have strong work ethics, providing patient care and team work. We reserve the right to close this advert early, or when the allocated number of applications has been reached.

Job responsibilities

• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Making appointments on Systm One, by processing appointment requests for on the day and future appointments from patients on the telephone and RapidHealth.
• Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary.
• Pulling and filing medical records as necessary. Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests
• Advising patients of relevant charges for private services
• Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
• To have a thorough knowledge of all practice policies and procedures
• To work in accordance of written protocols
• Provide administrative support for clinical staff.
• Filing patient records and correspondence when necessary.
• Opening and distribution or practice post.
• Registering new patients following the Registration Protocol.
• Scanning of documents onto the medical system.
• To send letters to patients as necessary.
• Photocopying of notes and other information.
• Changing details on Systm One i.e. Change of address, telephone numbers etc
• Knowledge of south Asian languages (Punjabi and Urdu)
• Summarise and code patient records into the Practice computer system to a high standard.
• Read and process incoming correspondence, accurately coding relevant diagnoses, procedures and other clinical information within patient records.
• Review clinical correspondence and determine whether information or follow-up actions need to be brought to the attention of a GP or other appropriate member of the clinical team.
• Analyse patient records and extract and accurately record relevant clinical information to produce an accurate summary of the patient's medical history.
• Assign appropriate, industry-recognised clinical codes.
• Maintain and develop knowledge of anatomy, physiology and medical terminology relevant to the role.

Person Specification

Knowleldge

Essential

• Adherence to a strict code of confidentiality

Desirable

• A good knowledge of Microsoft Office products and the ability to use email/internet.
• Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
• Ability to file accurately
• Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries

Experience

Essential

• 1 years experience in a customer service/reception environment
• Previous NHS experience
• Experience of using SystmOne (or similar)
• Experience of working in an administrative role within a busy environment.
• Experience of working with confidential and sensitive information.
• Experience of managing and prioritising a varied workload and working to deadlines.
• Experience of using computerised systems and maintaining accurate records.
• Experience of working effectively as part of a team.

Desirable

• Previous experience of working within a GP practice or other primary care setting.
• Previous experience of clinical coding or summarising patient medical records.
• Experience of working with clinical correspondence.
• Experience of healthcare administration.

Qualifications

Essential

• Educated to GCSE including English or equivalent

Desirable

• NVQ level 2 in a customer service or similar customer service qualification
• Relevant qualification or training in clinical coding.
• Qualification or training in medical administration or medical terminology.
• Knowledge or training in anatomy and physiology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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