Receptionist

Nhs View All Jobs; Clyne; On-site; GBP 18,000 - 24,000; Full time

Job summary

Kings Surgery in the United Kingdom is seeking an enthusiastic Medical Receptionist to join a friendly, patient-focused team. The role involves handling a busy front desk, answering calls, booking appointments, and performing general administrative tasks to ensure smooth practice operations.

The successful candidate will use EMIS, manage patient records, and maintain data quality while upholding confidentiality and data protection requirements in a supportive environment.

Qualifications

• GCSE English and Maths or equivalent.
• Previous reception or admin experience, preferably in healthcare.
• Excellent communication and interpersonal skills.
• Ability to work under pressure in a busy environment.
• Strong organisational skills and attention to detail.
• Competence with IT systems and electronic record management.
• Ability to work independently and in a team.
• Maintaining a friendly, patient-focused approach at all times.

Responsibilities

• Provide professional, efficient reception service and cover the main desk.
• Answer and manage incoming calls and patient enquiries courteously.
• Book, amend, and cancel patient appointments per practice procedures.
• Undertake general administrative duties to support practice operations.
• Scan and code clinical correspondence and enter data into the system.
• Oversee distribution of clinical results per practice protocols.
• Maintain patient confidentiality and comply with data protection rules.
• Support practice audit and data quality initiatives.

Skills

Customer service

Communication

Administrative support

IT literacy

Teamwork

Education

GCSE English

GCSE Maths

Tools

EMIS

Microsoft Office

Job description

We are looking for an enthusiastic, reliable, and experienced Medical Receptionist to join our friendly and supportive team. This is a fantastic opportunity for someone who enjoys working with people, thrives in a busy environment, and is committed to delivering excellent patient care and customer service. The role is primarily 8:30am to 5:30pm, although flexibility is required as you will occasionally work 8:00am to 6:30pm as part of a rota system.

Responsibilities

• Provide a professional and efficient reception service, ensuring the main reception desk is covered at all times.
• Answer and manage incoming telephone calls, dealing with patient enquiries in a courteous and confidential manner.
• Book, amend, and cancel patient appointments in line with practice procedures.
• Undertake a range of general administrative duties to support the smooth running of the practice.
• Scan and accurately code both electronic and paper clinical correspondence in accordance with practice protocols and agreed timescales.
• Enter coded information into the practice clinical system where appropriate.
• Oversee the distribution of clinical results in line with practice protocols.
• Ensure all data entry is completed accurately and complies with current guidelines and procedures.
• Sort and organise patient records and correspondence in chronological order in preparation for summarisation.
• File paper records promptly and accurately once summarisation has been completed.
• Liaise with clinical staff regarding any coding queries or issues to ensure accuracy and continuity of patient records.
• Maintain patient confidentiality and comply with all relevant policies, procedures, and data protection requirements.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Manage data quality issues. Support the practice clinical audit program.
• List size 6500 Computer system - EMIS

Qualifications

• GCSE Mathematics C or above.
• GCSE English C or above.
• Have previous reception or administrative experience, preferably within a healthcare setting.
• Possess excellent communication and interpersonal skills.
• Be able to work effectively in a busy environment and manage completing priorities.
• Demonstrate strong organisational skills and attention to detail.
• Be competent in the use of IT systems and electronic record management.
• Work well both independently and as part of a team.
• Maintain a professional, friendly, and patient-focused approach at all times.

Desirable

• Experience of working with General Practice
• Have previous EMIS experience.
• Disclosure and Barring Service Check

Disclosure and Barring Service Check. This post is subject to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Kings Surgery has a supportive and friendly team led by our two partners and our practice manager. In addition to the Partners our clinical team consists of a Physician Associate, 2 Practice Nurse's and a Health Care Support Worker. Reception area is covered by 3 admin staff.