Patient Services Assistant – Part-Time Front Desk

Cambridgeshire Community Services NHS Trust; Huntingdon; On-site; GBP 18,000 - 21,000; Part time

Job summary

iCaSH Cambridgeshire (Huntingdon or Wisbech) seeks an Administration Assistant (Band 2) working 18 hours per week. The role focuses on reception, front-of-house duties, call taking, appointment booking and broad administrative support for the iCaSH service across Cambridgeshire.

The post requires a welcoming, detail‑oriented approach and discretion with sensitive information. Interviews are in person; travel across the Trust may be required.

Qualifications

• Experience in reception/front-of-house within healthcare is preferred.
• Good communication and patient-care etiquette are essential.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide reception and front-of-house duties for iCaSH Cambridgeshire services.
• Answer calls, take bookings, and arrange appointments.
• Update patient demographics on the clinical system and booking lists.
• Maintain accurate manual and electronic records according to policy.
• Sort, distribute and dispatch mail as required.
• Support clinical and non-clinical teams with administrative tasks.

Skills

Front of house

Reception experience

Customer service

Job description

iCaSH Cambridgeshire (Huntingdon or Wisbech) seeks an Administration Assistant (Band 2) working 18 hours per week. The role focuses on reception, front-of-house duties, call taking, appointment booking and broad administrative support for the iCaSH service across Cambridgeshire.

The post requires a welcoming, detail‑oriented approach and discretion with sensitive information. Interviews are in person; travel across the Trust may be required.