Clinic Reception & Administrative Support

NHS Jobs; Norwich; On-site; GBP 21,000 - 25,000; Full time

Job summary

East of England Community Health and Care NHS Trust is seeking an organised administrative worker to join the iCaSH service. You will be the first point of contact for patients and visitors, manage patient records, and support clinical and non-clinical teams with a range of administrative tasks.

The role involves updating demographics on the clinical system, handling mail, archiving notes, and ensuring data protection compliance across all activities within the trust.

Qualifications

• First point of contact for patients and visitors.
• Maintain accurate patient records per policy and procedures.
• Adhere to Data Protection Act and information governance policies.

Responsibilities

• Act as the first point of contact to patients and visitors.
• Update and process patient demographics on the clinical system and related booking/waiting list processes.
• Open, sort and prioritise clinic mail and assist with archiving of clinical notes.
• Provide administration support to iCaSH Service secretaries as required.
• Ensure confidentiality and data protection in all communications.

Skills

Reception duties

Customer service

Record keeping

Call handling

Job description

East of England Community Health and Care NHS Trust is seeking an organised administrative worker to join the iCaSH service. You will be the first point of contact for patients and visitors, manage patient records, and support clinical and non-clinical teams with a range of administrative tasks.

The role involves updating demographics on the clinical system, handling mail, archiving notes, and ensuring data protection compliance across all activities within the trust.