Administration Assistant

NHS Jobs; Bedford; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in Bedford is seeking an administrative assistant to support the iCaSH Service. You will manage room bookings, handle mail, and process patient demographics on the clinical system, ensuring smooth clinic operations.

You will liaise with patients, respond to routine enquiries, and assist the service team with audits, governance, and information governance compliance, maintaining confidentiality and accuracy in all records.

Responsibilities

• Take bookings for meeting rooms.
• Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy.
• Provide administration support to the iCaSH Service secretaries if required.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Open, sort and prioritise clinic mail.
• Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.
• Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

Job description

When required, take bookings for meeting rooms. Assist with archiving of clinical notes in line with NHS Trust Retention and Disposal Policy. Provide administration support to the iCaSH Service secretaries if required. Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes. Open, sort and prioritise clinic mail. Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record. Communication Facilitate communication with patients and booking of appointments for clinics via relevant contact methods (for example, telephone, online booking, direct messaging and chat functions) using the clinical system and other local booking/waiting list processes. Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

• The general public including patients and their families if appropriate
• Head of iCaSH Services
• iCaSH Service Manager
• Service Support Lead
• Clinical Nurse Manager
• Administration Team
• iCaSH Locality Team
• iCaSH Clinical Team
• iCaSH Medical Team
• Other East of England Community Health and Care NHS Trust employees
• iCaSH/EEC Subcontracted Services
• External/Third party organisations

Budgetary Responsibility Contribute to the financial delivery and sustainability of the department objectives. Support with stock control and ordering as required.

People Management Maintain own professional development and participate in The Trusts appraisal and KSF process. Participate/support in clinical audit, service development and research projects if required.

Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to infection prevention and control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust. The post holder should participate in Clinical & Safeguarding audits, research and service redesign and development projects as required. The post holder is required to participate in relevant emergency preparedness process for their team.

East of England Community Health & Care NHS Trust

East of England Community Health & Care NHS Trust