Patient Services Admin - Part-Time (30h)

East of England Community Health & Care NHS Trust; Bedford; On-site; GBP 18,000 - 24,000; Part time

Job summary

East of England Community Health & Care NHS Trust in Bedfordshire is seeking an enthusiastic Administration Assistant to provide high quality administrative support to the iCaSH service across the Bedford area. You will act as the first point of contact for patients and visitors, handling calls, bookings and front of house tasks at Kings Brook, Bedford, with occasional cover at Grove View, Dunstable.

The role is 30 hours per week with a rotating weekend shift schedule in a patient‑focussed NHS

Qualifications

• Provide front of house and reception support for iCaSH services.
• Handle incoming calls and patient inquiries in a courteous manner.
• Book patient appointments and maintain accurate records in the clinical system.

Responsibilities

• Provide call taker, reception, front of house duties and appointment bookings for iCaSH clients.
• Act as first point of contact for patients and visitors, ensuring enquiries are handled promptly and politely.
• Update patient demographics and maintain accurate records in the clinical system.

Skills

Reception duties

Call taking

Appointment booking

Patient service

Tools

Clinical booking system

Job description

East of England Community Health & Care NHS Trust in Bedfordshire is seeking an enthusiastic Administration Assistant to provide high quality administrative support to the iCaSH service across the Bedford area. You will act as the first point of contact for patients and visitors, handling calls, bookings and front of house tasks at Kings Brook, Bedford, with occasional cover at Grove View, Dunstable.

The role is 30 hours per week with a rotating weekend shift schedule in a patient‑focussed NHS