NHS Admin Assistant – Part-Time Front Desk & Call Handling

Cambridgeshire Community Services NHS Trust; Norwich; On-site; GBP 11,000 - 15,000; Part time

Job summary

Cambridgeshire Community Services NHS Trust is seeking an Administrator Assistant for the Norwich iCaSH clinic. The role covers reception, front of house, call-taking, appointment management and general admin support within a busy NHS service.

Shift pattern is Monday to Saturday on a rota, with extended days until 7:30pm on two evenings and Saturday mornings. Prior call-taking experience is desirable; ability to work in a team is essential.

Qualifications

• Experience in busy NHS reception environment is preferable.
• Strong organisational and multitasking abilities are essential.
• Excellent communication and telephone manner for patient contact.

Responsibilities

• Provide reception, front of house, call-taking and appointment duties.
• Bookings and rearranging appointments; support for clinical and non-clinical teams.
• Answer calls to the service promptly and professionally.
• Maintain accurate patient records (manual and electronic) in line with policy.
• Provide admin support to iCaSH Service secretaries when required.

Skills

PC skills

Systems training

Work under pressure

Organisation

Telephone skills

Job description

Cambridgeshire Community Services NHS Trust is seeking an Administrator Assistant for the Norwich iCaSH clinic. The role covers reception, front of house, call-taking, appointment management and general admin support within a busy NHS service.

Shift pattern is Monday to Saturday on a rota, with extended days until 7:30pm on two evenings and Saturday mornings. Prior call-taking experience is desirable; ability to work in a team is essential.