Administration Assistant

Cambridgeshire Community Services NHS Trust; Huntingdon; On-site; GBP 18,000 - 21,000; Part time

Job summary

iCaSH Cambridgeshire (Huntingdon or Wisbech) seeks an Administration Assistant (Band 2) working 18 hours per week. The role focuses on reception, front-of-house duties, call taking, appointment booking and broad administrative support for the iCaSH service across Cambridgeshire.

The post requires a welcoming, detail‑oriented approach and discretion with sensitive information. Interviews are in person; travel across the Trust may be required.

Qualifications

• Experience in reception/front-of-house within healthcare is preferred.
• Good communication and patient-care etiquette are essential.
• Ability to handle confidential information with discretion.

Responsibilities

• Provide reception and front-of-house duties for iCaSH Cambridgeshire services.
• Answer calls, take bookings, and arrange appointments.
• Update patient demographics on the clinical system and booking lists.
• Maintain accurate manual and electronic records according to policy.
• Sort, distribute and dispatch mail as required.
• Support clinical and non-clinical teams with administrative tasks.

Skills

Front of house

Reception experience

Customer service

Job description

iCaSH Cambridgeshire (Huntingdon or Wisbech) – Administration Assistant – 18hrs per week

An exciting opportunity has arisen for an enthusiastic, committed and experienced Administrations Assistant, Band 2, to provide a high-quality service to the community who use the Integrated Contraception and Sexual Health (iCaSH) Services across Cambridgeshire.

This is an exciting permanent opportunity for an experienced Administration Assistant part time within the iCaSH Cambridgeshire Service in Huntingdon or Wisbech.

We are looking for an enthusiastic person who has ‘front of house’, experience, with a demonstrable ability to develop a warm and welcoming rapport with people who use our services.

To provide reception, front of house, call taker, appointment booking and a wide range of administrative support functions to the iCaSH service clinical/non-clinical teams.

You have a keen eye for detail, have an understanding of the sensitivity and confidentiality involved in the delivery of a contraception, sexual health and HIV service.

The service operates Monday to Friday, with evening clinics each week. You must be willing to work across all parts of the service as appropriate and be able to meet the travel requirements of the Trust.

Interviews will be in person only

Should we receive a high number of applications we reserve the right to close this vacancy at any point after 5th November 2026

You will be part of a dynamic team who ensure the efficient and effective use of available resources, in meeting the contraception, sexual health and HIV care and treatment needs of people in and around Cambridgeshire

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

For further details / informal visits contact: Name: Nadine De Pasquale Job title: Service Support Lead Email address: [e-mail] Telephone number: 0300 300 3030

Clinical Nurse Manager. Email: [e-mail]