Administration Assistant

East of England Community Health and Care NHS Trust; Huntingdon; On-site; GBP 12,000 - 17,000; Part time

Job summary

iCaSH Cambridgeshire is recruiting an Administration Assistant (Band 2) to join a dynamic team delivering contraception, sexual health and HIV services across Huntingdon and Wisbech. You will be the first point of contact for patients and visitors, providing a welcoming, efficient and confidential service and supporting front of house and reception duties.

The role includes booking appointments, updating patient records on the clinical system, handling mail, and providing general administrative

Qualifications

• Experience in front-of-house and reception duties.
• Ability to book appointments and answer routine queries.
• Commitment to confidential handling of information.

Responsibilities

• Act as first point of contact for patients and visitors.
• Process bookings for clinics via telephone, online and chat.
• Update patient demographics and manage reception/admin tasks.
• Maintain accurate manual and electronic records as per policy.
• Handle mail and distribute correspondence as required.
• Provide general administrative support to iCaSH teams.

Skills

Front of house

Reception

Appointment booking

Call taking

Tools

Booking system

Job description

iCaSH Cambridgeshire (Huntingdon or Wisbech) - Administration Assistant - 18hrs per week, You will be part of a dynamic team who ensure the efficient and effective use of available resources, in meeting the contraception, sexual health and HIV care and treatment needs of people in and around Cambridgeshire

Act as the first point of contact to patients and visitors, ensuring all enquires and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly prioritising as required dependant on urgency of enquiry.

Facilitate communication with patients booking of appointments for clinics via relevant contact methods for example, telephone, online booking, direct messaging and chat functions, using the clinical system and other local booking/waiting list processes.

Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.

Maintain accurate patient records both manual and electronic in accordance with the organisation's Record Keeping Policy.

Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.

When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.

An exciting opportunity has arisen for an enthusiastic, committed and experienced Administrations Assistant, Band 2, to provide a high-quality service to the community who use the Integrated Contraception and Sexual Health (iCaSH) Services across Cambridgeshire.

This is an exciting permanent opportunity for an experienced Administration Assistant part time within the iCaSH Cambridgeshire Service in Huntingdon or Wisbech.

We are looking for an enthusiastic person who has 'front of house', experience, with a demonstrable ability to develop a warm and welcoming rapport with people who use our services.

To provide reception, front of house, call taker, appointment booking and a wide range of administrative support functions to the iCaSH service clinical/non-clinical teams.

You have a keen eye for detail, have an understanding of the sensitivity and confidentiality involved in the delivery of a contraception, sexual health and HIV service.

The service operates Monday to Friday, with evening clinics each week. You must be willing to work across all parts of the service as appropriate and be able to meet the travel requirements of the Trust.

Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.