Patient Services Advisor

Northgate plc; Pontefract; Vor Ort; GBP 18.000 - 22.000; Vollzeit

Benefits dieser Stelle

NHS Pension Scheme

Six weeks annual leave + bank holidays

Free staff parking nearby

Quarterly wellbeing lunches

Quarterly staff recognition awards

Full training and development

Supportive and inclusive team culture

No formal uniform requirement

Zusammenfassung

Northgate Surgery in Pontefract is seeking a Patient Services Advisor to join our busy Patient Services Team. You will book appointments, guide patients to the right service, and handle online requests using SystmConnect and GP billing systems, while maintaining patient confidentiality and accurate records.

Working 37 hours per week, Monday to Friday, with shifts between 8:00am and 6:30pm, you will collaborate with GP practice staff and participate in training to support excellent patient care

Qualifikationen

• Booking appointments and helping patients access the right healthcare professional or service.
• Managing online patient requests through SystmConnect, email enquiries, and GP billing systems.
• Responding to patient queries and providing excellent customer service in person, by telephone, and online.
• Registering new patients and temporary residents with the practice.
• Processing payments for non-NHS services in line with practice procedures.
• Maintaining accurate records while ensuring patient confidentiality.

Aufgaben

• Booking appointments and guiding patients to the appropriate service.
• Handling patient queries across in-person, phone, and online channels.
• Managing online requests via SystmConnect and GP billing systems.
• Registering new patients and temporary residents.
• Processing payments for non-NHS services following procedures.
• Collaborating with Patient Services Administrators and the team.

Kenntnisse

Appointment scheduling

Care navigation

Customer service

Communication skills

Record keeping

Data confidentiality

Team collaboration

Problem solving

Tools

SystmConnect

GP billing systems

Jobbeschreibung

This role is 37 hours per week, with working hours scheduled between 8:00am and 6:30pm, Monday to Friday. You will work a set shift pattern each week, providing consistency and helping you maintain a healthy work-life balance.

• Booking appointments and helping patients access the right healthcare professional or service.
• Care navigating and signposting patients to alternative NHS and community services where appropriate.
• Managing online patient requests through SystmConnect, email enquiries, and GP billing systems.
• Responding to patient queries and providing excellent customer service in person, by telephone, and online.
• Handling prescription-related enquiries and requests.
• Registering new patients and temporary residents with the practice.
• Processing payments for non-NHS services in line with practice procedures.
• Ensuring outstanding queries and actions are clearly communicated and handed over to colleagues at the end of each shift.
• Working collaboratively with Patient Services Administrators and the wider Patient Services Team to provide an efficient and positive patient experience.
• Maintaining accurate records while ensuring patient confidentiality is upheld at all times.

As part of our patient care navigation, the team play an important role in helping patients access the right service at the right time. We encourage a solution-focused approach and do not operate a "call back tomorrow" culture.

About Northgate Surgery

At Northgate Surgery, you'll be much more than a receptionist. As a Patient Services Advisor, you'll be a key member of our Patient Services Team, working closely alongside our Patient Services Administrators, GPs, nurses, and clinical triage team to help patients access the care and support they need. From guiding patients to the right service and arranging appointments, to supporting clinical administration and providing excellent customer service, no two days are the same.

Northgate Surgery is a large, innovative GP practice in Pontefract serving around 16,400 patients. As an active member of our Primary Care Network and a well-established training practice, we work closely with local healthcare partners and support the development of future healthcare professionals.

We offer a supportive and friendly working environment, competitive pay, membership of the NHS Pension Scheme, six weeks annual leave plus bank holidays, and free staff parking close by. We also promote a professional yet comfortable dress code, with staff wearing their own plain black tops/blouses and black trousers or skirts rather than a traditional uniform.

If you enjoy helping people, thrive in a busy environment, and want to be part of a team that makes a real difference to the local community every day, we'd love to hear from you. Full training and development opportunities are provided, making this an excellent opportunity to build a rewarding career within primary care.

Benefits of Working with Us

• Competitive salary
• NHS Pension Scheme
• Six weeks annual leave plus bank holidays
• Free staff parking nearby
• Quarterly wellbeing lunches
• Quarterly staff recognition awards
• Full training and development opportunities
• Supportive and inclusive team culture
• No formal uniform requirement (plain black top/blouse and black trousers or skirt)

If you're looking for a rewarding role within a progressive practice that values its people and invests in their development, we'd love to hear from you.