Administrator

NHS Jobs; Mountain Ash; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Full training

Career development

Friendly team environment

Overtime opportunities

Job summary

The NHS Jobs vacancy describes a varied role combining reception, administrative and patient support duties in a GP Practice in Wales. You will be the first point of contact for patients, handling enquiries, bookings and care navigation while ensuring smooth day-to-day operations and strict confidentiality.

Training is provided, with opportunities to develop skills within Primary Care. A friendly team environment and flexibility to cover annual leave or increased demand are offered.

Qualifications

• Excellent communication and customer service abilities.
• Confident using IT systems and learning new software.
• Efficient in a busy environment with strong organisation.
• Attention to detail and professionalism.
• Able to work independently and as part of a team.

Responsibilities

• Welcome patients and answer enquiries in person and by telephone.
• Book and manage appointments.
• Support care navigation and signpost to appropriate services.
• Process online consultations and requests.
• Manage the Clinical Enquiries Inbox and test results workflows.
• Support diabetic recall and long-term condition administration.
• Scan and code patient records; maintain confidentiality.

Skills

Communication skills

Customer service

IT literacy

Organisational skills

Teamwork

Tools

IT systems

Job description

This is a varied and rewarding role that combines reception, administrative and patient support responsibilities. As one of the first points of contact for patients, you will play a key role in helping people access the right care and support whilst contributing to the smooth day-to-day running of the Practice. Duties will include: Welcoming patients and dealing with enquiries in person and by telephone. Booking and managing appointments. Care navigation and signposting patients to the most appropriate service. Managing patient requests and correspondence. Processing online consultations and patient requests. Managing the Clinical Enquiries Inbox. Processing test results and allocating blood test workflows. Processing online Fit Note (Med3) requests. Supporting diabetic recall and long-term condition administration. Scanning and work flow clinical correspondence. Summarising and coding patient records. Supporting referrals and liaison with external healthcare providers. Processing private work requests and associated administration. Maintaining accurate records and ensuring confidentiality at all times.

What We Are Looking For

We are seeking someone who:

• Has excellent communication and customer service skills.
• Is confident using IT systems and learning new software.
• Can work efficiently in a busy environment.
• Has strong organisational skills and attention to detail.
• Is able to work both independently and as part of a team.
• Demonstrates professionalism, compassion and discretion.
• Previous NHS, healthcare or GP Practice experience is desirable but not essential, as full training will be provided.

What We Offer

• Full training and ongoing support.
• Opportunities to develop skills within Primary Care.
• A friendly and supportive working environment.
• The opportunity to make a real difference to patients' experiences.
• Additional hours and overtime opportunities may be available to cover annual leave, sickness absence and periods of increased demand.

Additional Information

There are currently no antisocial hours or weekend working requirements. Applications will remain open until a suitable candidate is appointed. We reserve the right to close this vacancy early should sufficient applications be received or a suitable candidate be identified. Previous applicants need not apply. If you are approachable, organised and committed to delivering outstanding patient service, we would love to hear from you.