Office Administrator

New Southgate Surgery; Wakefield; On-site; GBP 18,000 - 24,000; Full time

Job summary

New Southgate Surgery is seeking a friendly and efficient Office Response team member to support patient requests, queries, visits and test results. The role is full-time, Monday to Friday, with shifts from 8:00 to 16:30 or 10:00 to 18:30, and requires a flexible, team-focused attitude to work under pressure while upholding professional standards.

You will handle messages, assist clinicians, support colleagues, and ensure confidentiality and compliance with Practice policies.

Qualifications

• GCSE English and Maths at grade A-C (or 5-9).
• Word processing/computing skills or qualification.
• Experience providing customer service/care.
• Experience using Microsoft Office.
• Experience dealing with the public/patients.
• Experience using SystmOne.

Responsibilities

• Accurately recording messages and relaying to appropriate personnel.
• Accurately recording visit requests and passing to the appropriate clinician.
• Assisting clinical staff, when required.
• Supporting junior colleagues.
• Dealing with complaints in line with Practice policy.
• Maintaining awareness of Practice policies and acting accordingly.
• Reporting to and assisting senior staff.

Skills

Customer service

Microsoft Office

Public/patient interaction

SystmOne

Education

GCSE English and Mathematics

Tools

SystmOne

Job description

We are looking for a friendly, helpful, and efficient person to complement our existing Office Response team. This is a full-time position working 5 days per week covering 8am to 4.30pm or 10am to 6.30pm, Monday to Friday. The main duties of the person appointed to this position will be the handling of patient requests, including queries, visits, and test results and clearing clinical tasks. They will be expected to represent the Practice professionally and conform to the standards of the Practice. A flexible attitude is needed, to work as a team, at times under pressure, always having consideration towards Partners, patients, and not least of all, colleagues.

Main duties of the job

Your duties will include:

• Accurately recording messages and relaying to appropriate personnel;
• Accurately recording visit requests and passing to the appropriate clinician;
• Assisting clinical staff, when required;
• Supporting junior colleagues;
• Dealing with any complaints received in accordance with the Practice policy;
• Awareness of all Practice policies and acting in accordance with them;
• Reporting to, and assisting, senior members of staff;
• Ensuring that Practice security is maintained and Health & Safety is adhered to;
• Undertaking other duties as necessary.

Full training will be given

About us

New Southgate Surgery is located in Buxton Place, Leeds Road, which is just on the outskirts of the city centre. We are a busy and friendly practice with approximately 14,000 patients and we are a training practice. There is ample free parking on site and good local transport links.

Job responsibilities

The main duties of the person appointed to this position will be the handling of patient requests, including queries, visits, and test results, along with clearing clinical tasks. They will be expected to represent the Practice professionally and conform to the standards of the Practice. A flexible attitude is needed, to work as a team, at times under pressure, always having consideration towards Partners, patients, and not least of all, colleagues.

Person Specification

Qualifications

• GCSE grade A-C (or 5-9) in English and Mathematics
• Word processing/computing skills or qualification

Experience

• Providing customer service/care
• Microsoft Office packages
• Dealing with the public/patients
• SystmOne

Qualities/Attributes/Other

• An understanding, acceptance, and adherence to the need for strict confidentiality
• Ability to work as part of an integrated multi-skilled team
• Ability to use own judgement, resourcefulness, and common sense
• Pleasant and articulate
• Able to work under pressure, remaining calm
• Able to work in a changing environment
• Able to use own initiative
• Ability to self-motivate, organise, and prioritise own workload
• Smart, presentable, punctual & reliable
• Willingness to learn and commitment to relevant training
• Flexibility of working hours/able to work at the desired times and extra when necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.