Patient Services Advisor

The Methodist Church in Britain; Market Harborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Full training provided

Extensive induction period

Training and support to take on more

Employee assistance programme

Bike to work scheme

Wellbeing book vouchers

Job summary

The Market Harborough and Bosworth Partnership is seeking a full-time Patient Services Advisor for its busy reception team at the Medical Centre. The role focuses on answering calls, greeting patients, registering new patients and handling various administrative tasks while supporting the triage of patient messages each day.

You will also cover the front desk at the Minor Injuries Unit at St Luke's Hospital and receive training to take on additional responsibilities.

Qualifications

• English and maths GCSE pass or equivalent.
• Basic Microsoft Office skills.

Responsibilities

• Answer telephone calls and speak to patients at the front desk.
• Register new patients on the system and process documentation.
• Handle administrative tasks from the wider practice team.
• Triages patient messages daily, including WhatsApp.
• Cover front desk at the Minor Injuries Unit in St Luke's Hospital.
• Liaise with external organisations.

Skills

Customer service

Telephone etiquette

IT skills

Organised

Education

English GCSE

Maths GCSE

Tools

Microsoft Office

Job description

Market Harborough and Bosworth Partnership, a GP practice across three sites, is recruiting a full-time Patient Services Advisor for its busy reception team at the Medical Centre. The work centres on answering calls and speaking to patients at the front desk, registering new patients, handling administrative tasks and triaging patient messages each day. The post also covers the front desk at the Minor Injuries Unit at St Luke's Hospital and offers training towards more responsibilities. Candidates need previous customer-facing experience and English and maths GCSEs or equivalent.

What the job involves

• Answering telephone calls and speaking to patients at the front desk
• Registering new patients on the system and processing documentation
• Processing administrative tasks from the wider practice team
• Working in the daily triage team handling incoming patient messages, including WhatsApp
• Covering the front desk at the Minor Injuries Unit in St Luke's Hospital
• Liaising with external organisations
• Learning how to complete referrals for clinical staff
• Communicating clearly with patients and relatives about their condition and appointment with a clinician
• Maintaining confidentiality of patient, staff and practice information under the Data Protection Act 1998 and Caldicott principles
• Adhering to practice policies, procedures and relevant legislation
• Reporting accidents, incidents and near-misses promptly and co-operating with investigations
• Attending mandatory training identified by the practice

Qualifications

• English and maths GCSE pass or equivalent
• Basic Microsoft Office skills

Experience

• Experience in a busy customer-facing environment
• Excellent telephone manner and confidence on the telephone

Skills & knowledge

• Excellent verbal and written communication
• Excellent customer service skills and ability to work well under pressure
• Highly organised, methodical and logical
• Positive and proactive approach to work
• Ability to work as part of a team
• Well-developed keyboard skills and confidence using IT

Other

• Willingness to learn and pass on new knowledge and skills to others

Nice to have

• Customer service qualification or training

What’s offered

• Full training provided for the role
• Extensive induction period across the business
• Training and support to take on additional responsibilities
• Employee assistance programme
• Bike to work scheme
• Monthly wellbeing treats such as book vouchers
• Summer and Christmas staff parties